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[2.5.3 (2613)] Add a way to view the app's store source from the My Account dialog ?


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9 minutes ago, walt.farrell said:

It should apply to both, but I doubt it's anything users would notice. The Primary is the one the other apps need to communicate with when starting up, I think. And probably it provides some coordination when updating the shared data files for Assets, Brushes, etc. 

OK, but can you think of any reason why it is of any importance for users to see this in the Account window or know about? It won't even be the same if one starts one app first & then at a later time starts another one first.

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24 minutes ago, R C-R said:

OK, but can you think of any reason why it is of any importance for users to see this in the Account window or know about? It won't even be the same if one starts one app first & then at a later time starts another one first.

The X and Y aren't new, and I've reported at least one bug where knowing them helped Self reproduce the problem to get it logged.

-- Walt
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Posted (edited)
1 hour ago, walt.farrell said:

The X and Y aren't new, and I've reported at least one bug where knowing them helped Self reproduce the problem to get it logged.

Any of the bugs related to the Mac versions? But regardless, I think it would be useful for users if this primary/secondary info & how it is displayed was documented in the help somewhere.

EDIT: I also note that in the Mac US English help page for the V2 retail version of AD (https://affinity.help/designer2/en-US.lproj/index.html) there is no disclosure triangle nor the burger menu with the "Deactivate This Device..." option shown in the screenshot.

Edited by R C-R

All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
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15 hours ago, R C-R said:

OK I guess, but at least to me "primary" & "secondary" don't tell me anything useful I need to know ..

no but it is useful for our processes to Tech may ask for this information. It is not customer facing for you to benefit, it is customer facing for them to read it back to us, because to us it makes a difference.

13 hours ago, R C-R said:

I think it would be useful for users if this primary/secondary info & how it is displayed was documented in the help somewhere.

It does not need documentation, as there should be no differences/implications/consequences. It is only useful information when very specific problems arise, which should not happen, and we do not document problems/bugs that should not happen

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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Just in case this got lost in the back and forth...

One mild annoyance with the 2.5.5 (2613) Beta on Mac is that expanding the licence section expands the width of the entire dialog window which it doesn't do on the Mac retail or the Windows versions... Collapsing the licence section doesn't revert the dialog window to its original width...

With the licence section shown it is not possible to reduce the dialog window's width, you can only increase it. You can only reduce the dialog window width when the licence section is collapsed but then expanding the licence section after resizing it back to its default just expands the dialog window width again...

Note: This only appears to affect Publisher...

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
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This appears to affect MacOS only. I get the same behavior with Beta and Retail, and all the apps. With one exception. The window can only be enlarged, by dragging or double-clicking on the title bar of the dialog window. I can never make it smaller than the default opening size. FWIW, I fail to see an issue with this. I'm not going to be doing any work with the Account dialog widow open... ;)

 

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31 minutes ago, Ron P. said:

I get the same behavior with Beta and Retail, and all the apps.

The trigger is whether or not you Quit the App with the licence section shown or hidden...

  • If hidden on Quitting the App, re-opening then showing and hiding the licence section will expand the window
  • If shown on Quitting the App, re-opening then hiding and opening the licence section won't expand the window

If the window does expand when showing the licence section, with it still shown go to the New tab, reduce the width of the window back to its default, Quit the app, re-open and then all is back to normal...

31 minutes ago, Ron P. said:

FWIW, I fail to see an issue with this. I'm not going to be doing any work with the Account dialog widow open...

It's not a big deal from a workflow point of view but the behaviour differs from Windows and I assume shouldn't be happening in the first place on Mac...

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

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1 hour ago, Patrick Connor said:

no but it is useful for our processes to Tech may ask for this information. It is not customer facing for you to benefit, it is customer facing for them to read it back to us, because to us it makes a difference.

OK, but as I said, the long ID number is not there for me in the beta so that needs to be fixed. Also, having to read back a long number like that I assume means a phone call with support, which may be a problem if there is a language barrier, so I think it would be useful if the text string could be copied & pasted into a PM if necessary.

All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
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ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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1 hour ago, R C-R said:

so that needs to be fixed

No it's been deliberately removed, so there is nothing to fix. It served no purpose to customers or tech support. Please stop worrying about this it is nothing really. There are much more important things to confirm/test.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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2 hours ago, Patrick Connor said:

Please stop worrying about this it is nothing really.

OK, but I still think the "store source" info, if it is to be included but not the long ID number, should display the name of the store in plain language like "Mac App Store" or "Windows Store (MSIX)" since there is plenty of room for that. I suspect most users will not understand what "release2nsb" means & many Mac users would like a simple, straightforward in-app way to check if a Mac version was purchased from the Mac or Affinity store.

If nothing else, I think this would make support easier for both staff & other users, particularly if there was a FAQ post we could point to explaining where to find this info.

All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7
A
ll 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7

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