Jump to content

Recommended Posts

Posted

Have since a couple of days issues with Affinity Designer (2.5.3), when starting a PDF export, designer crashes continue. This only happens with exporting to PDF

Schermafbeelding 2024-08-07 om 22.38.32.png

Posted

Hi @SenotS and welcome to the forums,

Can you upload your Affinity Designer document so we can take a look at what might be causing it to crash when exporting to PDF?

Could you also confirm which PDF Preset you are using when exporting?

Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

Posted

Welcome to the Affinity Forums & sorry to hear you're having trouble @SenotS!

Firstly, I'd like to request a full copy of the crash report you've screenshotted above - please see our following FAQ for how to locate this report:

Secondly, we can generate a separate PDF.log file which should contain more document specific information to the cause of this crash.

Please see our below FAQ for how to generate this file, which should be created even if the app crashes during export:

Can you please attach a copy of the PDF.log file, alongside the .crash report file here for me?

Many thanks in advance :)

Posted

Thanks for providing that file for me - however I've had no issue exporting the file here without the app crashing.

As mentioned, we need to know your exact PDF export settings, or see a copy of your crash report to better understand the cause of this issue.

I also note that the PDF is rather large, measuring almost 2m x 1m - which will require a significant amount of resources to export and can result in a rather heavy file.

If possible, are you able to verify what is expected from this exported PDF? for example are you printing this? It may benefit your document to be resized to be smaller, though I doubt this is the cause of the crashing behaviour currently.

Many thanks once again!

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...

Important Information

Terms of Use | Privacy Policy | Guidelines | We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.