Affinity freezing/not responding on Windows computer

[Kayla McCord]

I use Affinity Designer on my Windows PC - Windows 11. It keeps crashing, freezing, and not responding when I try to drag images from the desktop to the program to edit. I have made sure the windows software is up to date. The only resolution is restarting my computer which is a pain when I am in the middle of many different things. I run my business on this program and this is really becoming an issue.  

[NathanC]

Welcome to the forums @Kayla McCord,

I would initially suggest disabling 'hardware acceleration' found under Edit > Settings > Performance within the app, close the interface and restart when prompted to for this to take effect and see how it goes. If the problem persists we'll need a bit more info:

• What version of affinity Designer are you running and is it updated to the latest version available? (v1.10.6 for V1 and 2.5.3 for V2)
• Does this app freeze only trigger when working in a specific file or can you replicate it in a new empty document?
• Does it make any difference if you use the File > Place function instead of dragging ad dropping from file explorer?
• Where are the images you're dragging into the program stored (E.G local drive, Network Drive, External drive) and what file format and file size are they?

 

On 8/7/2024 at 1:41 PM, Kayla McCord said:

The only resolution is restarting my computer which is a pain

If the app is in an unresponsive state you should be able to terminate the Designer.exe process using task manager rather than having to go through a reboot every time.