Unable to login to Affinity Photo V2

[One_Of_The_Few]

I have just bought a new laptop and I'm having issues trying to login to Affinity Photo 2. I have the version from the Windows store.

When I get to the login window (pictured) I enter my details and the window display a progress bar for a few seconds and then just closes and Photo V2 does not launch.

It also does the same thing if I enter the wrong password.

Everything is working as expected on my desktop machine and my old laptop.

I'm running Windows 11 Home, 64bit ARM version 24H2.

[walt.farrell]

Welcome to the Affinity forums.

The ARM64 versions of the Affinity applications have a problem if your Affinity Store account has 2-Factor Authentication enabled. You may need to login to the Affinity Store and disable 2FA in your account settings there until this is resolved.

Logged as AF-2133

If you don't have 2FA enabled in your Affinity Store Account this won't explain it.

[One_Of_The_Few]

Hi Walt, thanks for your speedy reply, I turned off 2FA and that fixed it.

[walt.farrell]

You're welcome.

[GL71]

Hijacking this, as I have the same issue.

Tried to start Photo and had a bluescreen on the Splash screen (loading fonts).

After a PC restart (Win 11), I get the same screen, but entering my store.serif.com account simply results in "try again".

I had no 2FA, so I followed the reverse, activated it, but still get the same issue regardless if 2FA is active or not.

All three apps show the same issue. I have a perpetual license for all platforms.

Guido

[Komatös]

On 8/23/2024 at 11:53 AM, GL71 said:

Hijacking this, as I have the same issue.

What to do if the activation of Affinity applications does not work

MSIX

Close all Affinity apps
Open Windows Run (Windows key + R)
Enter/paste the following:
%USERPROFILE%\.affinity\Common\2.0\
Select the files “license.dat” and “cs.dat” in this folder and delete both.
Start the Affinity applications

EXE

Close all Affinity apps
Open Windows Run (Windows key + R)
Enter/paste the following:
%APPDATA%\Affinity\Common\2.0\
Select the files “license.dat” and “cs.dat” in this folder and delete both.
Start the Affinity applications

[GL71]

Tried all this with no success.

Login to the iPad apps works. I opened a new bug report at 

 

[Affinity Info Bot]

The issue "Mystery app crash on Surface Pro 9" (REF: AF-2133) has been fixed by the developers in the latest beta build (2.6.0.2805). The fix is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Affinity Info Bot to notify us.