Photo and Designer graphical bugs

[imaginarythomas]

Both Photo and Designer (latest versions) have been having graphical issues when opening new or existing images. the viewport remains black and I cannot see the opened image or blank canvas. See the attached image, a new document in Designer with some lines drawn on it but nothing shows.

These graphical glitches seem to extend to Chrome windows (see second attached image)

Issue seems to be most reproducable when more than one Affinity program is open at a time.

System: Apple M2 Pro 16" OS 14.4.1

I can't seem to find the Preferences > Hardware acceleration settings?

[walt.farrell]

Welcome to the Affinity forums, @imaginarythomas.

26 minutes ago, imaginarythomas said:

I can't seem to find the Preferences > Hardware acceleration settings?

It would be under Settings > Performance.

27 minutes ago, imaginarythomas said:

the viewport remains black and I cannot see the opened image or blank canvas. See the attached image, a new document in Designer with some lines drawn on it but nothing shows.

I'm not sure if this might be related to having Closed the main application window using the red stoplight icon, without having actually Quit the application. I think there's at least one bug logged in that area. If so, actually quitting the application, e.g., using Affinity Designer 2 > Quit might help, so I would try that.

Or you might try Window > Zoom from the menu.

30 minutes ago, imaginarythomas said:

These graphical glitches seem to extend to Chrome windows (see second attached image)

I wouldn't expect Affinity applications to be able to affect Chrome, so that might indicate some system problem rather than an application problem.

[imaginarythomas]

THanks, I found the hardware acceleration settings. They were on OpenGL. Tried changing them to Metal, same issue. This time I got his doozie in the histogram

[imaginarythomas]

Also: These issues with Chrome only happen when affinity programs are open

[Lee D]

@imaginarythomas I've never seen any rendering issues within our apps that also effect Chrome/other apps.

In Settings > Performance with Hardware Acceleration OFF try setting the Display to Software or OpenGL (Basic).

Could you also check which display preset is set in macOS > System Settings >Display.

So we have a reference, could you do a screen recording that shows Chrome being opened and displaying a webpage. Then opening one of our apps and starting a new document and then switching back to Chrome and also confirming our apps Performance settings?

[imaginarythomas]

Hi Lee, See the attached video. This one didnt capture when the tabs, url bar and bookmarks bar also just disappeared but that's common.

I tried turning off hardware acceleration and setting it to OpenGL Basic. It seemed to not affect chrome anymore but the images still fail to show and I still get that wonky histogram issue.

[imaginarythomas]

Sorry, I forgot to include the screenshot of the settings:

 

 

I just did a full system restart and things seem to be back to normal now. I'll report back if it gest fishy after some use again.