Drifter2406 Posted August 4, 2024 Posted August 4, 2024 This is getting very frustrating, I go to gallery or pictures and I can see the folder with the images in there click on the image that opens in Microsoft photo and says the above, I have gone through dozens in different folders and it says the same. Any ideas? Quote
walt.farrell Posted August 4, 2024 Posted August 4, 2024 Welcome to the Affinity forums. Can you provide a screenshot or recording of this to help us understand the problem? Also, what type of file are you trying to open? Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Drifter2406 Posted August 4, 2024 Author Posted August 4, 2024 39 minutes ago, walt.farrell said: Welcome to the Affinity forums. Can you provide a screenshot or recording of this to help us understand the problem? Also, what type of file are you trying to open? Quote
walt.farrell Posted August 4, 2024 Posted August 4, 2024 Thanks. It looks like you are trying to use File > Import Content. You should be using File > Open to access existing files. Import Content is one of the methods of adding product add-ons to the application, not for opening user files. Help: https://affinity.help/photo2/en-US.lproj/pages/Addons/importingAddons.html Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Drifter2406 Posted August 4, 2024 Author Posted August 4, 2024 Ok thanks, but I tried that too and got the same result. Quote
walt.farrell Posted August 4, 2024 Posted August 4, 2024 11 minutes ago, Drifter2406 said: Ok thanks, but I tried that too and got the same result. You should not have gotten exactly the same results. For one thing, the pulldown selection on the lower right would not say "importable content". Please show a screenshot from File > Open, and also a screenshot of File Explorer looking at that directory. Please make sure File Explorer is configured to show file names and file extensions. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
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