I'm trying to buy but I can't. There's a kind of loop in the system

[davide azzaroni]

today I tried to buy affinity universal license. after confirming my credit card, the internet page starts again requiring me to confirm my address... i tried three times then i quit.

[StevenS]

Hi @davide azzaroni, welcome to the Affinity forum.

We are sorry to hear about your experience whilst attempting to place an order through the Affinity Store. We have taken a look and checked over our payment portal but been unable to replicate the issue you have reported, we do however hear of this happening from time-to-time and there are several things you could try to help get the order through successfully.

Firstly the most common fix is to try a different payment option, so if you were attempting to pay with a credit/debit card, maybe try PayPal or any of the other payment options. If that is still unsuccessfully we can rule out any issues with the payment method you are trying.

From there we recommend ensuring that your web browser and anti-virus software is up to date, also check that there aren't any browser plugins that may be preventing the 3D Secure window appearing the best way to do that is to try a different browser entirely. Ensure that your firewall is not blocking any part of the payment process.

If the issue persists on that device, we also recommend trying the above suggestions from other device, maybe a tablet or a smart phone.