Rogemcy Posted August 4, 2024 Posted August 4, 2024 Month ago I created a same topic , and sovled it with holding Ctrl to start exe ,then clean data . But this time , it doesn't work. I've uploaded the .dmp files ,hope it will be completely solved . reports.7z
Staff DWright Posted August 6, 2024 Staff Posted August 6, 2024 From the crash reports there in an issue with the Windows KernelBase.dll file, can you please try the following to see if this resolves the issue 1. Run System File Checker (SFC): System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. To run it: Open Command Prompt as an administrator. Type sfc /scannow and press Enter. 2. Run DISM (Deployment Image Servicing and Management): DISM is a command-line tool that can be used to service and prepare Windows images, including those used for Windows PE, Windows Recovery Environment (Windows RE) and Windows Setup. To run it: Open Command Prompt as an administrator. Type DISM.exe /Online /Cleanup-image /Restorehealth and press Enter.
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