Martin from Molton Posted July 31, 2024 Posted July 31, 2024 I hit this 'failed to save' error after opening a previously saved document and making a minor change. Tried a number of times into the same folder calling them fred1, fred 2, ..... etc. Looking at that folder after the failed attempts, it had saved something as each has a 2.5 MB file for each name. However, attempting to open one failed with an 'unsupported file' message and the file size became zero. However, I tried copying one of the others that I hadn't tried to open and then pasted it in another folder. Opening the copy was fine and it behaved normally and could be worked in and resaved. Odd! Quote
Staff NathanC Posted August 1, 2024 Staff Posted August 1, 2024 Welcome to the forums @Martin from Molton, The development team are currently investigating instances of the ‘Failed to save’ errors occurring under certain scenarios. This can be the result of issues with objects and elements within the document failing to save correctly but it can also be caused by saving to external storage locations. From your description it's more likely an issue with the file writing back to it's location. If you're saving to external storage (E.G Cloud, Network, USB) it's generally best to save locally and move to external storage after, as this can often significantly reduce the chances of encountering these errors or a file corruption. For the moment the diagnostic information in these 'failed to save' errors are quite limited at the moment so hopefully we'll be able to see more information as well as improved handling overall in the future, but I will be sure to 'bump' the existing issue with your report. Quote
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