Bryce Posted July 26 Share Posted July 26 I keep putting guides on my artboard in Designer (2.5.3) on Mac and they just keep disappearing. They will show in the guides manager and I'll have a few. Then adding more, others will just disappear and it's not that they are turned off in the view option. Is there a problem with this version? I've never had this happen before. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted July 26 Share Posted July 26 Are you using more than one Artboard? If so, each should maintain its own set of Guides, but I think they'll only be visible on the Artboard you added them to (that is, which was selected in the Layers panel and on the workspace when you added the Guide. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 17.7, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.7 Link to comment Share on other sites More sharing options...
Bryce Posted July 26 Author Share Posted July 26 there is only one artboard in this file. Not sure what's going on. Is it possible that a keyboard shortcut could be set up for the remove guides button, that I might be accidentally clicking? Quote Link to comment Share on other sites More sharing options...
Pšenda Posted July 27 Share Posted July 27 10 hours ago, Bryce said: Is it possible that a keyboard shortcut could be set up for the remove guides button, that I might be accidentally clicking? You write that the guide definition is visible in the Guide manager, so they are not deleted. 15 hours ago, Bryce said: They will show in the guides manager Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301 Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130. Link to comment Share on other sites More sharing options...
GarryP Posted July 27 Share Posted July 27 10 hours ago, Bryce said: Is it possible that a keyboard shortcut could be set up for the remove guides button, that I might be accidentally clicking? There isn’t a “remove guides button” that I’m aware of. There’s a “Show Guides” menu item in the View menu which has a keyboard shortcut by default. If you can show us a (full-screen) video where we can see what’s happening then that might help us to diagnose the problem. Quote Link to comment Share on other sites More sharing options...
thomaso Posted July 27 Share Posted July 27 11 hours ago, Bryce said: Not sure what's going on. Does the zoom level matter and change the displayed vs. disappeared guides? Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Old Bruce Posted July 27 Share Posted July 27 17 hours ago, Bryce said: there is only one artboard in this file. Not sure what's going on. Is it possible that a keyboard shortcut could be set up for the remove guides button, that I might be accidentally clicking? On my Mac I have the default keyboard shortcut of Command + ; to show/hide guides. I am not sure what the shortcut is for Windows. Alfred 1 Quote Mac Pro (Late 2013) Mac OS 12.7.6 Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 | Beta versions as they appear. I have never mastered color management, period, so I cannot help with that. Link to comment Share on other sites More sharing options...
Alfred Posted July 27 Share Posted July 27 1 minute ago, Old Bruce said: On my Mac I have the default keyboard shortcut of Command + ; to show/hide guides. I am not sure what the shortcut is for Windows. It’s Ctrl+; on Windows: the Windows equivalent of Cmd on Mac is almost always Ctrl. Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
R C-R Posted July 27 Share Posted July 27 3 hours ago, Old Bruce said: On my Mac I have the default keyboard shortcut of Command + ; to show/hide guides. But if I understand what the OP said correctly, Show Guides is not disabled in the View menu ("and it's not that they are turned off in the view option") ... & when adding more guides some of the existing ones disappear (but not the newly added ones?). The only way I can get anything even remotely like this is to Option-click on a guide in the document window to delete it, but of course that will remove it from the Guides Manager window. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Bryce Posted July 29 Author Share Posted July 29 On 7/27/2024 at 3:56 AM, GarryP said: There isn’t a “remove guides button” that I’m aware of. The "remove all guides" button is in the guides dialog box. I didn't know if that could be assigned to a keyboard shortcut that I'm accidentally pushing. On 7/27/2024 at 3:56 AM, Pšenda said: You write that the guide definition is visible in the Guide manager, so they are not deleted. I go on to say they are then deleted - meaning they are no longer in the guides dialog box either. I will be working on the file and then all but one will just disappear from the dialog box (and the page). On 7/27/2024 at 2:03 PM, R C-R said: Show Guides is not disabled in the View menu ("and it's not that they are turned off in the view option") That is correct. I turn on and off guides being displayed all the time, even have my keyboard shortcuts set for that like I did in Indesign. On 7/27/2024 at 2:03 PM, R C-R said: The only way I can get anything even remotely like this is to Option-click on a guide in the document window to delete it, but of course that will remove it from the Guides Manager window. Correct again. These aren't just disappearing one by one, but rather all but one are gone. I'm trying to pick up the pattern but I only have had it happen in one file. On 7/27/2024 at 5:00 AM, thomaso said: Does the zoom level matter and change the displayed vs. disappeared guides? I questioned that too but when they disappeared out of the dialog box, it convinced me that maybe I had a keyboard shortcut tied to it, but that doesn't explain why one will stay. Quote Link to comment Share on other sites More sharing options...
thomaso Posted July 30 Share Posted July 30 @Bryce, it's not clear to me if your "disappearing guides" are just a display or rendering issue – or if they definitely seem to be deleted. So, does a disappeared guide reappear at a later time through some action, or is it gone forever? And, once a guide has disappeared, does it still work for snapping at this 'invisible' position? 2 hours ago, Bryce said: they disappeared out of the dialog box What do you mean by "dialog box"? Initially you mentioned that the Guides Manager still shows the guides: On 7/26/2024 at 6:32 PM, Bryce said: they just keep disappearing. They will show in the guides manager ... while you continued in your last post: 2 hours ago, Bryce said: I go on to say they are then deleted - meaning they are no longer in the guides dialog box either. Can you clarify if you use the term "dialog box" for the Guides Manager, and, if yes, could you use the Affinity term only to avoid possible confusion? (Note, a "dialog box" often has a "cancel" button but never a 'close' button like a "window" does, so the Guides Manager appears to be a "window".) 'dialog box' versus 'window': - Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1 Link to comment Share on other sites More sharing options...
Dan C Posted August 1 Share Posted August 1 Sorry to hear you're having trouble @Bryce! I've tried to replicate this issue in multiple Artboard documents (some with only one artboard, some with multiple, starting on a regular canvas and converting to an artboard etc) and in all tests the guides have remained both visible, and listed in the Guides Manager. Are you able to provide a screen recording showing the exact steps you're taking when this occurs? Many thanks in advance Quote Link to comment Share on other sites More sharing options...
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