Get Pro Copy Posted June 7, 2016 Share Posted June 7, 2016 Hi, new to the program as I was running it on a 10 day trial and had no problems. Today though I cannot see any photos I open from downloads or desktop in Affinity as the background is black and the image is invisible. Never happened on the trial - can anyone help please? Quote Link to comment Share on other sites More sharing options...
Staff Callum Posted June 7, 2016 Staff Share Posted June 7, 2016 Hi Get Pro Copy, Welcome to the Forums! Sorry to hear that you are having issues opening your photos in the app, please could you try right clicking one of your images and go to Open With > Affinity Photo to see if that gets the image to open? Hope this helps C Quote Please tag me using @ in your reply so I can be sure to respond ASAP. Link to comment Share on other sites More sharing options...
Get Pro Copy Posted June 7, 2016 Author Share Posted June 7, 2016 Hi Callum Tried that already but no it didn't work :( Quote Link to comment Share on other sites More sharing options...
Staff MEB Posted June 7, 2016 Staff Share Posted June 7, 2016 Hi Get Pro Copy, Can you try the following please: press and hold ⌃(ctrl) while launching the application from Launchpad then select Clear from the dialog that will open to reset the app. Does it works as expected now? If not, go to menu Affinity Photo ▸ Preferences, Performance section and uncheck Use hardware OpenGL. If this is already unchecked then check it. Did it solve the issue? Get Pro Copy 1 Quote A Guide to Learning Affinity Software Link to comment Share on other sites More sharing options...
Get Pro Copy Posted June 8, 2016 Author Share Posted June 8, 2016 Perfect solution MEB - many thanks, Stuart Quote Link to comment Share on other sites More sharing options...
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