How do you download the apps again?

[Cercis]

Hi all,

I purchased and downloaded all three Affinity apps. They opened five days ago but now will not.

I was hoping to reinstall the apps. Although the website says I can download them again, I keep being directed to the purchase page. I don't want to purchase the apps a second time.

I'm on a MacBook Pro 14.5.

Any ideas will be much appreciated!

 

[mopperle]

Welcome Cercis!

There are 2 options for you:

1. In case you bought directly fron serif, login to you store account and download from there.

2. Download the trial version from the purchasing page.

[Cercis]

Thanks, Otto!

Unfortunately, downloads from my account say "blocked," and the free trial is associated with a credit card.

I'll hope that Support responds to my email, unless anyone has a better idea.

Thanks again,

Cercis

[walt.farrell]

1 hour ago, Cercis said:

Unfortunately, downloads from my account say "blocked,"

Are you on a restricted network or machine, such as at work? Have you tried a different browser, or a different network?

[Dan C]

Welcome to the Affinity Forums @Cercis!

If you need to redownload the Affinity app installers from the Affinity Store, you can find these linked below -

https://store.serif.com/update/universal-licence/

On 6/21/2024 at 10:08 PM, Cercis said:

downloads from my account say "blocked,"

I'm not seeing this issue occur here, are you able to provide a screenshot of this error?

I can also see our team has responded to your email regarding this, so please feel free to reply here, or via email - whichever you prefer