Micha_A Posted June 17, 2024 Posted June 17, 2024 Hello, I am using still Windows 7 (yes!), with SP1 installed, Direct X11 and Platform-Update installed. Nevertheless, Affinity installer says "Supported Windows-Version not found". What else can I do to install Designer and Photo? Thanx for your help! Micichael Quote
mopperle Posted June 17, 2024 Posted June 17, 2024 Welcome to the forum! The only thing you can do is to update your Windows Operating system. The systemrequirements on the productpage clearly says Dan C 1 Quote Regards, Otto Affinity Suite v2.5.x - Windows 11 Pro
Micha_A Posted June 17, 2024 Author Posted June 17, 2024 ok. But the FAQ says Windows 7 SP1 is supported: https://affinity.serif.com/de/install-faq/ So I thought it will work... Quote
mopperle Posted June 17, 2024 Posted June 17, 2024 No idea how you reached this site, maybe via Google (it forgets nothing). It is for sure for version 1 of the Affinity suite. This is the FAQ site for version 2: https://affinity.serif.com/de/affinity-2-faq/ Quote Regards, Otto Affinity Suite v2.5.x - Windows 11 Pro
Micha_A Posted June 17, 2024 Author Posted June 17, 2024 ah ok thank you! The link is the landingpage from the installer dialog: Dan C 1 Quote
mopperle Posted June 17, 2024 Posted June 17, 2024 Ah, OK @Dan C Cant check, but if this is true, the installer needs to be fixed. Quote Regards, Otto Affinity Suite v2.5.x - Windows 11 Pro
Dan C Posted June 17, 2024 Posted June 17, 2024 Thanks for raising this @Micha_A! Firstly, I've requested with our web team to update the FAQ title page to include 'V1', as this certainly could be clearer. Secondly, I've logged a bug with our installer team to update this link within the V2 EXE installer - as this shouldn't be pointed to the V1 page at all. Finally, as mentioned above the V2 apps aren't compatible with Windows 7, our apologies. If you require a refund for your purchase, please email affinityreturns@serif.com I hope this helps Quote
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