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Posted

Hello,

I am using still Windows 7 (yes!), with SP1 installed, Direct X11 and Platform-Update installed.

Nevertheless, Affinity installer says "Supported Windows-Version not found".

What else can I do to install Designer and Photo?

Thanx for your help!

Micichael

Ashampoo_Snap_2024.06.17_16h20m04s_021.png

Posted

Welcome to the forum!
The only thing you can do is to update your Windows Operating system.

The systemrequirements on the productpage clearly says

image.thumb.png.d9d82cfb6dac254a6387bae9cf05673f.png

 

Regards,
Otto

Affinity Suite v2.5.x - Windows 11 Pro

Posted

Thanks for raising this @Micha_A!

Firstly, I've requested with our web team to update the FAQ title page to include 'V1', as this certainly could be clearer.

Secondly, I've logged a bug with our installer team to update this link within the V2 EXE installer - as this shouldn't be pointed to the V1 page at all.

Finally, as mentioned above the V2 apps aren't compatible with Windows 7, our apologies.
If you require a refund for your purchase, please email affinityreturns@serif.com

I hope this helps :)

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