fj0538gu Posted June 3 Share Posted June 3 I'm thinking of using Affinity Designer. Is it possible to install the software and activate the license in an offline environment? If possible, I would like to know how. I am posting through translation, sorry if the text is difficult to understand. Quote Link to comment Share on other sites More sharing options...
walt.farrell Posted June 3 Share Posted June 3 If you have a Personal license, then you will require a network connection to activate the license. Off-line activation is available for Commercial licenses, I think, but not Personal ones. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1 Link to comment Share on other sites More sharing options...
R C-R Posted June 3 Share Posted June 3 8 hours ago, walt.farrell said: If you have a Personal license, then you will require a network connection to activate the license. It also seems that at least on Macs one needs a network connection just to launch the V2 apps. I discovered this when for about 6 hours I had no internet service due to a severed fiber optic feeder cable that supplied internet services to much of the suburb where I live. During that time, I could not even get the V2 apps to do more than hop in my Mac's Dock -- no splash screen, no checking licenses messages, nothing! Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
fj0538gu Posted June 4 Author Share Posted June 4 15 hours ago, walt.farrell said: If you have a Personal license, then you will require a network connection to activate the license. Off-line activation is available for Commercial licenses, I think, but not Personal ones. 7 hours ago, R C-R said: It also seems that at least on Macs one needs a network connection just to launch the V2 apps. I discovered this when for about 6 hours I had no internet service due to a severed fiber optic feeder cable that supplied internet services to much of the suburb where I live. During that time, I could not even get the V2 apps to do more than hop in my Mac's Dock -- no splash screen, no checking licenses messages, nothing! Thank you both for your responses. I understand that offline license authentication is possible for commercial licenses. By the way, the OS I am planning to use is Windows. Quote Link to comment Share on other sites More sharing options...
Dan C Posted June 4 Share Posted June 4 15 hours ago, R C-R said: It also seems that at least on Macs one needs a network connection just to launch the V2 apps I'm not seeing this behaviour here on Sonoma 14.5, from a cold-boot I disabled my internet connection, checked in Safari to confirm there was no active connection then launched the Affinity app. The app did 'bounce' on the dock for a short while, then opened as expected for me - Screen Recording 2024-06-04 at 10.34.57.mp4 When the apps are 'bouncing' for an extended period this usually indicates the apps are undergoing security scans from Apple, as outlined in the below post: I suspect there was an unexpected error with no internet connection when Apple was running these scans. Usually restarting your mac should resolve these issues, with or without an internet connection Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 4 Share Posted June 4 2 hours ago, Dan C said: When the apps are 'bouncing' for an extended period this usually indicates the apps are undergoing security scans from Apple, as outlined in the below post: I am running Catalina & I never see the long bounce times as long as I have an internet connection, even from a cold start. I also did not notice in your video there was no 'checking license' message on the splash screen or if there was it so quick that I missed it. On my Mac, it always takes 1-3 seconds for that check to occur., Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Dan C Posted June 4 Share Posted June 4 Thanks for verifying - I'm asking a member of our team who has access to Catalina to test this further internally, just to confirm are you using the Mac App Store or Affinity Store versions of Affinity V2? 9 minutes ago, R C-R said: I also did not notice in your video there was no 'checking license' message on the splash screen or if there was it so quick that I missed it. On my Mac, it always takes 1-3 seconds for that check to occur., It does seem to quickly jump through the loading splash-screen, as far as I can tell there was no 'checking license' message displayed, but it may be that it was simply so fast it was not fully captured - my test device is an M1 mini with very few other installed/running applications and therefore I've previously noticed certain tasks can complete quicker than a mac that is 'daily driven'. Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 4 Share Posted June 4 16 minutes ago, Dan C said: just to confirm are you using the Mac App Store or Affinity Store versions of Affinity V2? Affinity Store versions. Not that it should matter but I also have 'check for updates' set to daily. Dan C 1 Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Dan C Posted June 4 Share Posted June 4 Much appreciated - our team have tested on Catalina and we're equally unable to replicate this issue internally. It may be an issue specific to your machine, especially considering your note of the slight delay when 'checking licences' occurs. One option could be to CTRL reset the app, selecting all options & 'deactivating' them to see if this fixes the offline behaviour - but as this is a rather aggressive option due to losing all your saved settings, assets, brushes etc, I would not recommend it immediately. Therefore we can instead create licencing logs from your machine, to see what is happening when this occurs. Can you please: Open Terminal Paste each of the below lines, pressing enter after each line: launchctl setenv AffinityIpcDebug 1 launchctl setenv AffinityIpcVerbose 1 launchctl setenv CloudTrace 1 launchctl setenv CloudTraceHttp 1 launchctl setenv CloudTraceVerbose 1 Launch the app and wait until the full UI is shown (ie past 'checking licenses') Navigate to the following location in finder ~/Library/Application Support/Affinity appname 2/ Attach the cs.log & ipc.log files to your reply from this folder (you may find that only one is generated, in which case simply provide this one only) This logging will only persist until you next shutdown/restart your device. If possible, you can also disable your internet and then restart the Affinity apps, which should generate a new version of these log files when the apps fail to open. If you can attach a copy of both versions of log files here, it will help our team investigate further. Many thanks once again R C-R 1 Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 4 Share Posted June 4 2 hours ago, Dan C said: Can you please: I will try to do this later but for now I have other things I need to do. (I am in the middle of updating the apps to 2.5.2, among other things.) Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
R C-R Posted June 4 Share Posted June 4 18 hours ago, Dan C said: Attach the cs.log & ipc.log files to your reply from this folder OK, I have only gotten this far with AD 2 (& not as yet disabled my internet connection) but here are the 2 requested files. Please let me know once you have them so I can delete them from this post. (I do not like to publicly post much info about my system for security reasons.) Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
R C-R Posted June 4 Share Posted June 4 OK. Now I just did this after disabling my internet connection (& AD 2 did launch in 1-2 seconds) so I'm not sure what to make of that. Anyway, the two updated files are attached. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
R C-R Posted June 4 Share Posted June 4 15 minutes ago, R C-R said: ... so I'm not sure what to make of that. All I can think of is when my internet went out I was still running V2.5.0 of the apps. But today, before I did the launchctl stuff, I updated all 3 apps to 2.5.2. Anyway, please let me know if you have downloaded (or still want) the log files, so I can delete them from this topic. Thanks. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
Dan C Posted June 5 Share Posted June 5 Thanks for your files and info provided - I've since removed them from your posts for you. I'm glad to hear that Designer launched successfully when you had no connection this time, though that is strange behaviour! I'll be sure to forward your log files through to our licensing team now so they can inspect these further and run additional tests with the apps in as many configurations as possible, such as launching and then losing connection, starting the device with no connection at all etc. I note that you mentioned this originally occurred when your ISP were having network connectivity issues. Do you recall if you left the network connected/enabled on your device at the time? One possible explanation I can offer is that if you remained connected to your network at the time and that was able to ping the ISP, but not access the wider internet this could have left the security scanning (or perhaps even the Affinity app) in a loop of constantly checking for a connection as you were connected to an 'active' network, failing to find a valid one, and repeating ad-nauseam. Again I'll be sure to include this information to our licensing team to try and better understand this behaviour and see if we can improve it in the future R C-R 1 Quote Link to comment Share on other sites More sharing options...
R C-R Posted June 5 Share Posted June 5 3 hours ago, Dan C said: I note that you mentioned this originally occurred when your ISP were having network connectivity issues. Do you recall if you left the network connected/enabled on your device at the time? Yes, I did not change anything on any of our household devices. All our devices were unable to connect to anything that required an internet connection. Cable TV was also affected since it is distributed over the same fiber optic feeder cable as internet connectivity. Dan C 1 Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
fj0538gu Posted June 10 Author Share Posted June 10 Excuse me, but could you please tell me the procedure for offline license authentication? Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 10 Share Posted June 10 1 hour ago, fj0538gu said: Excuse me, but could you please tell me the procedure for offline license authentication? On 6/3/2024 at 10:55 AM, walt.farrell said: If you have a Personal license, then you will require a network connection to activate the license. Off-line activation is available for Commercial licenses, I think, but not Personal ones. Try emailing Corporate Sales/Support: Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
fj0538gu Posted June 10 Author Share Posted June 10 Sorry, I forgot to mention it. I plan to use it commercially. Quote Link to comment Share on other sites More sharing options...
Alfred Posted June 10 Share Posted June 10 The single-user licence covers commercial use by the licensee, but (as far as I’m aware) offline activation is only available to licensees in the business and education sectors where multiple ‘seats’ are involved. walt.farrell 1 Quote Alfred Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen) Link to comment Share on other sites More sharing options...
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