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Crashing on Startup After 2.5 Update


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After updating updating Affinity Designer and Affinity Publisher to version 2.5.0 I am no longer able to launch neither application. Both applications observe the same behaviour:

  1. After launch the application, the startup window is displayed:
    image.png.c22d66c59433c069a0dded0b554bbf9b.png
  2. After showing "Loading fonts..." it abruptly closes. The main application never opens.

The problem persists despite reinstalling Affinity Publisher from the website.

Affinity Publisher Event Log

Log Name:      Application
Source:        .NET Runtime
Date:          2024-05-26 12:24:56
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-[REMOVED]
Description:
Application: Publisher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at <Module>.PersonaController.LoadFontsAndPropertyCollections(PersonaController*)
   at Serif.Interop.Persona.Services.InteropService.LoadFontsAndPropertyCollections()
   at Serif.Affinity.Application+<>c__DisplayClass100_0.<OnServicesInitialised>b__1()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-05-26T10:24:56.6096739Z" />
    <EventRecordID>14208</EventRecordID>
    <Correlation />
    <Execution ProcessID="14884" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-[REMOVED]</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: Publisher.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at &lt;Module&gt;.PersonaController.LoadFontsAndPropertyCollections(PersonaController*)
   at Serif.Interop.Persona.Services.InteropService.LoadFontsAndPropertyCollections()
   at Serif.Affinity.Application+&lt;&gt;c__DisplayClass100_0.&lt;OnServicesInitialised&gt;b__1()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

</Data>
  </EventData>
</Event>

Affinity Designer Event Log

Log Name:      Application
Source:        .NET Runtime
Date:          2024-05-26 12:31:22
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      DESKTOP-[REMOVED]
Description:
Application: Designer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at <Module>.PersonaController.LoadFontsAndPropertyCollections(PersonaController*)
   at Serif.Interop.Persona.Services.InteropService.LoadFontsAndPropertyCollections()
   at Serif.Affinity.Application+<>c__DisplayClass100_0.<OnServicesInitialised>b__1()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()


Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2024-05-26T10:31:22.5990509Z" />
    <EventRecordID>14216</EventRecordID>
    <Correlation />
    <Execution ProcessID="13388" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DESKTOP-[REMOVED]</Computer>
    <Security />
  </System>
  <EventData>
    <Data>Application: Designer.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Runtime.InteropServices.SEHException
   at &lt;Module&gt;.PersonaController.LoadFontsAndPropertyCollections(PersonaController*)
   at Serif.Interop.Persona.Services.InteropService.LoadFontsAndPropertyCollections()
   at Serif.Affinity.Application+&lt;&gt;c__DisplayClass100_0.&lt;OnServicesInitialised&gt;b__1()
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart()

</Data>
  </EventData>
</Event>

 

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Hi @Bluenix and welcome to the forums,

Several known issues with the v2.5.0 release have been addressed either via the 2.5.1 update or the 2.5.2 Beta.

The latest advice depending on where you downloaded 2.5.0 from is shown here...

Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

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Same thing happened to me with the 2.5.0 update. Splash screen, loading fonts then back to desktop. Windows 11.

Running 2.5.2.2478 Beta fixed it but I rolled back to the 2.4 for now, awaiting the stable release. 

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