Otacon Posted May 13, 2024 Posted May 13, 2024 Hi there, last year or so I had to install Photo, Designer and Publisher again, and already had some trouble with the Microsoft Store (was just hard to find the old version). Now I can't even find those programs in my MS Store Library anymore. I wanted to install Photo on my laptop, where Publisher is already installed (and working). I can find the link on the website. When I click on it, it opens the Store app, but there is no download button anymore. I updated Windows recently and it's on the latest update now. So that also can't be the issue. Is there anything that I can do, to use the apps again?
walt.farrell Posted May 13, 2024 Posted May 13, 2024 If you previously purchased Photo (V1) from the Microsoft Store it will still be in your account there. Or if you purchased it from Serif directly, it will be in your Affinity Store account. More information in the FAQ below. If you did not previously purchase one of the V1 applications, you will not be able to do so now as they are no longer for sale. -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Otacon Posted May 13, 2024 Author Posted May 13, 2024 I purchased them in the Microsoft Store. But sadly I can't access them anymore (see screenshot). In also can't find them in my library (I unchecked the "only show installed apps option").
walt.farrell Posted May 13, 2024 Posted May 13, 2024 9 minutes ago, Otacon said: In also can't find them in my library (I unchecked the "only show installed apps option"). What do you see in the Library? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Otacon Posted May 13, 2024 Author Posted May 13, 2024 It's all german, sorry. But it's sorted by name and the "only show installed apps" option is unchecked:
walt.farrell Posted May 13, 2024 Posted May 13, 2024 Thanks. And you're certain you didn't purchase from Serif? Have you looked in https://affinity.store/account/downloads to make sure it's not there? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Otacon Posted May 13, 2024 Author Posted May 13, 2024 Ok, after some digging I figured that this is a Windows-Problem. I had to reset the Windows Store App (using this guide: https://answers.microsoft.com/en-us/windows/forum/all/windows-store-my-library-does-not-show-any-of-my/adba8e1e-be61-4a75-8469-8d427e46be55) and it restored everything and I can install all the apps now again. But still, thanks for the help StevenS 1
walt.farrell Posted May 13, 2024 Posted May 13, 2024 Thanks for lettiong us know the solution! -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
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