Can't activate getting message please try again in a moment

[ShawnGerv]

I recently upgraded to v2 of Affinity Photo and things were working ok but now can't login to activate. 

Things I have done based on reading in the form so far:

• Verified login email and password are correct
• Checked only one instance is running.
• Restarted computer 
• Uninstalled and reinstalled AP V2
• Right clicked on signin page and ran the check connectivity 
• Opened while holding down CTRL and cleared cache

Running Windows 11. Nothing is working and cannot login. All other apps, web pages etc. are running normally.

[walt.farrell]

You might try this workaround:

 

[ShawnGerv]

Ok I will give it a shot. Had to revert back to V1 to do some editing and will reinstall V2 and try again later.

I'm also having an issue in V2 where my presets are not saving so I keep having to redo my layout. I gave up and just accepted the default but really miss that feature saving from V1.

[walt.farrell]

15 minutes ago, ShawnGerv said:

I'm also having an issue in V2 where my presets are not saving so I keep having to redo my layout. I gave up and just accepted the default but really miss that feature saving from V1.

I've had no problems, but "Preset" is such an overloaded term that I would need more information (screenshots, etc.) to understand that one.

[walt.farrell]

15 minutes ago, ShawnGerv said:

Had to revert back to V1 to do some editing and will reinstall V2 and try again later.

By the way, you can have both of them installed, and use either one you want. Just be careful that you don't Save something using V2 that you will need to use in V1.

[ShawnGerv]

Oh awesome I wasn't aware they could run side by side. Setting up now. 

For the preset stuff, I mean when you setup your toolbars etc. how you like them and then save it as a "theme" of sorts. I can't remember the terminology at the moment but I thought they were called Presets or something. 

[walt.farrell]

6 minutes ago, ShawnGerv said:

For the preset stuff, I mean when you setup your toolbars etc. how you like them and then save it as a "theme" of sorts. I can't remember the terminology at the moment but I thought they were called Presets or something. 

You may mean Studio Presets. All that function is still present, just under the Window menu rather than the View menu.

[ShawnGerv]

Yes that's what I meant studio presets. Strange thing is though when I would save one on reload it wouldn't be loaded. I would select it and AP would crash. Users suggested clearing the cache which I tried with the same results. Maybe after this fresh install it will work (fingers crossed)

[ShawnGerv]

Tried deleting those files and reinstalling V2 and same login issue. 

[walt.farrell]

Sorry to hear that. I'm afraid I'm out of ideas, then. One of the Serif Staff will probably have more ideas when they get to this topic.

[ShawnGerv]

Thank you soo much for your help as well  V1 is working ok except for random crashing but v2 still not loading. At least I can get some work done which is good (glass half full and all of that haha). Hoping they will be able to help further

[Dan C]

Welcome to the Affinity Forums & sorry to hear you're having trouble @ShawnGerv!

Can you please open the Affinity app with the CTRL key held down, you should see the Clear User Data dialog.

Within this dialog, please enable the following options and press Clear:

The app should now open and prompt you to sign into your Affinity ID to activate the app - does this still show the 'Please try again' error?

21 hours ago, ShawnGerv said:

• Right clicked on signin page and ran the check connectivity 

What were the results of this check please? Are you able to attach a copy of the generated report here for me?

Many thanks in advance

[ShawnGerv]

YAY! Success!!!! Thank you sooo much I think it was the deactivate app cache setting that did it or something but either way thank you thank you! I'm back in V2 let's gooo

[Dan C]

I'm very glad to hear that - thanks for letting us know