leonahussey Posted October 14, 2014 Share Posted October 14, 2014 i cannot select my object. on layers panel, the drop down arrow does not respond. affinity just stops responding. it is driving me mad. everything is disappearing from the panels on the right. Quote Link to comment Share on other sites More sharing options...
omegaman Posted October 14, 2014 Share Posted October 14, 2014 Could be a bug. I switched from Vector to Pixel mode a moment ago and was no longer able to select a box filled with a gradient, however I could select a Text Box, switching modes back and forth solved the problem. Quote 2009: 27 inch iMac / Intel Core i5 / 2.66 GHz / 16 GB Memory / System: Yosemite 10.10.3 – PRINCIPAL DESIGN SOFTWARE: QuarkXpress 9.5.1, 10.5 and 2015 / Pinegrow Web Designer / Affinity Designer and Affinity Photo / Acorn Link to comment Share on other sites More sharing options...
leonahussey Posted October 15, 2014 Author Share Posted October 15, 2014 thanks, things have gotten worse. when i open a file there is nothing. it looks like i have just opened AD, and have yet to create a file. it worked fine last weekend. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted October 15, 2014 Staff Share Posted October 15, 2014 when i open a file there is nothing. it looks like i have just opened AD, and have yet to create a file. Do you get this problem with all of your files? Are you able to open any of the samples included with AD? Can you provide us with a screenshot? Quote Link to comment Share on other sites More sharing options...
leonahussey Posted October 15, 2014 Author Share Posted October 15, 2014 hello leigh, how do i add a screen shot? i was looking for this, but couldn't find how to do it. i have the screenshots where are the samples? this only started yesterday. I've not had this problem before. the other odd thing is, the studio panels keep going blank. they don't disappear, just no information, including the layers. thanks Quote Link to comment Share on other sites More sharing options...
leonahussey Posted October 15, 2014 Author Share Posted October 15, 2014 sorry. you asked whether it happens with all my files. at first, it will happen with one or two, then when i go back and open a file that was fine, that becomes blank too. Quote Link to comment Share on other sites More sharing options...
leonahussey Posted October 15, 2014 Author Share Posted October 15, 2014 ok, i figured out how to add screenshots. Blank Studio: shows that all the info in studio has disappeared. Blank AD: shows that a file has been opened 'Construction_02'. Desktop: shows one of my files is selected in Finder. No Layers: shows that even though there is artwork, there is no layer showing in the Studio panel. Quote Link to comment Share on other sites More sharing options...
Dale Posted October 15, 2014 Share Posted October 15, 2014 Is your display at its native resolution or scaled down to make things easier to use? I'm not on a good screen myself right now so am not sure if I'm imagining that the screenshots make everything seem a little bigger than usual. Thanks Leona, hope we figure this out for you soonest. Quote Twitter: @Writer_DaleAffinity apps run on: Ryzen 5 3600, 32GB RAM, GTX1650 Super Link to comment Share on other sites More sharing options...
leonahussey Posted October 15, 2014 Author Share Posted October 15, 2014 Is your display at its native resolution or scaled down to make things easier to use? I'm not on a good screen myself right now so am not sure if I'm imagining that the screenshots make everything seem a little bigger than usual. Thanks Leona, hope we figure this out for you soonest. i don't know. i haven't fiddled with anything since it came out of the box. i don't understand all that techy stuff. i clicked on one of the screenshots and it did seem big. the other odd thing is that, although i can select and move an object, there is no line around the selected object. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted October 16, 2014 Staff Share Posted October 16, 2014 Thanks for the screenshots, they're very helpful. Do you know which version of OS X you're running? You can find this information by clicking the Apple Logo > About This Mac While I go away and investigate, can you try the attached test document to see if that opens correctly for you? If that fails, we can reset the program. test_document.afdesign Quote Link to comment Share on other sites More sharing options...
leonahussey Posted October 16, 2014 Author Share Posted October 16, 2014 i'm using Lion 10.7.5. i'll try the files and get back to you. thanks Quote Link to comment Share on other sites More sharing options...
leonahussey Posted October 16, 2014 Author Share Posted October 16, 2014 ok, i opened the file with no problems. at first, the objects had the selection line around them. then i selected the text and the line disappeared. in the screenshot (Elipse Selected), you can see at the bottom of AD window, that the object is selected. also, the layers panel is showing that the text layer is selected, though it's actually the ellipse tool that is selected. the other thing is, if i uncheck the view layer box, the tick remains, even though the image is hidden. (screenshot Layers Checkbox). thanks, leigh Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted October 17, 2014 Staff Share Posted October 17, 2014 Thanks again for getting back to me! Still unsure what's causing your issue. I think we should try resetting the app back to factory defaults. Please note, this will clear any custom settings you have within the app. If you still want to proceed, do the following: 1. Close Affinity if it's running 2. Hold CTRL down on your keyboard 3. Whilst holding CTRL, open Affinity making sure you still have CTRL held down You should now see the Clear User Data window. Click Clear - see attached screenshot. Quote Link to comment Share on other sites More sharing options...
leonahussey Posted October 17, 2014 Author Share Posted October 17, 2014 ok, i did that and everything seems to be working ok. i've only selected and deselected objects, checked/unchecked view layers and open and closed the application. but it's working ok now. i'll have a go at creating some new artwork and using the gradient fill (that's when it started playing up. i don't know if i did something weird). i'll let you know either way. thanks again, leigh. Quote Link to comment Share on other sites More sharing options...
Staff Leigh Posted October 17, 2014 Staff Share Posted October 17, 2014 Thanks for the update, leonahussey. Glad to hear it's working. If you experience similar issues again, please let us know. Quote Link to comment Share on other sites More sharing options...
leonahussey Posted October 17, 2014 Author Share Posted October 17, 2014 will do. thanks, leigh. (and everyone in the team) Quote Link to comment Share on other sites More sharing options...
leonahussey Posted October 27, 2014 Author Share Posted October 27, 2014 quick update, as promised. everything is working ok. thanks again. Quote Link to comment Share on other sites More sharing options...
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