Problem importing PSD file Affinity Photo

[UMG]

I bought a template for a website i'm building. The template comes with a PSD layered file. When i open it in affinity photo, it's distorted. Can you help?

[A_B_C]

Hmm … since you bought the template, it is probably not a good idea to post it here …  ;)

[UMG]

Thanks A_B_C. good call. I removed the template file. Can anyone from Serif support help?

[UMG]

or how does one get support from Serif?

[A_B_C]

I would perhaps ask MEB or Dave Harris in a personal message, if you can send them the file for inspection, with the provision that it gets deleted afterwards.

 

https://forum.affinity.serif.com/index.php?/user/59-meb/

https://forum.affinity.serif.com/index.php?/user/16-dave-harris/

 

Hope this advice is in order for both of them …  :)

[MEB]

Hi UMG,

Welcome to Affinity Forums :)

Sorry for the delay replying. Can you upload the file using this link so we can take a look please?

Thanks.

 

@A_B_C

Thanks

[UMG]

Done, thank you.

[MEB]

Thanks for the file UMG. The issues are related with text positioning.

The text layers are in the file however their location (in the canvas) is wrong. 

We already have this logged to be looked at. I've added your file to the report/log.

There should be some improvements in the PSD import in the next update(s) and i believe we will have this sorted out soon.

 

If you select the text objects in the Layers panel (with the Move Tool selected) you should be able to see their bounding boxes and position in the design. Some may appear outside the canvas.

There isn't much you can do to fix this now other than adjust their position manually, sorry.