Affinity Designer start problem

[paperova]

After installing Affinity Designer (ver. 1.10.6) on a new laptop, the program cannot start properly. There is a short video. My new laptop is Asus Vivobook. By the way, when I installed ver. 2  of Affinity Designer there was no problem.

In event logs I found this:

Nazwa dziennika:Application
Źródło:        .NET Runtime
Data:          03.04.2024 23:14:56
Identyfikator zdarzenia:1026
Kategoria zadania:Brak
Poziom:        Błędy
Słowa kluczowe:Klasyczny
Użytkownik:    Nie dotyczy
Komputer:      VivoBook
Opis:
Aplikacja: Designer.exe
Wersja architektury: v4.0.30319
Opis: proces został przerwany z powodu nieobsłużonego wyjątku.
Informacje o wyjątku: System.AccessViolationException
   w <Module>.Raster.Buffer<Raster::Red8,Raster::Green8,Raster::Blue8,Raster::Alpha8,Raster::X5>.Clear(Raster.Buffer<Raster::Red8,Raster::Green8,Raster::Blue8,Raster::Alpha8,Raster::X5>*, Boolean, Boolean*)
   w Serif.Interop.Persona.UserInterface.FontCellControlHelper.CreatePreviewBitmap(System.ComponentModel.BackgroundWorker)
   w Serif.Interop.Persona.UserInterface.FontCellControlHelper.EnumFontsW(System.Object, System.ComponentModel.DoWorkEventArgs)
   w System.ComponentModel.BackgroundWorker.OnDoWork(System.ComponentModel.DoWorkEventArgs)
   w System.ComponentModel.BackgroundWorker.WorkerThreadStart(System.Object)

Informacje o wyjątku: System.Reflection.TargetInvocationException
   w System.ComponentModel.AsyncCompletedEventArgs.RaiseExceptionIfNecessary()
   w Serif.Interop.Persona.UserInterface.FontCellControlHelper.OnRunWorkerCompleted(System.Object, System.ComponentModel.RunWorkerCompletedEventArgs)
   w System.ComponentModel.BackgroundWorker.OnRunWorkerCompleted(System.ComponentModel.RunWorkerCompletedEventArgs)
   w System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   w System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   w System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()
   w System.Threading.ThreadPoolWorkQueue.Dispatch()

 

I hope somebody helps me!

[NathanC]

Hi @paperova,

Could you provide a copy of the full crash report files from the app so we can debug and see if the error can be identified? FAQ on finding these below.

Thanks