earthgripper Posted March 7 Share Posted March 7 I have a large .afphoto file (186mb) with many layers which I am unable to work on as when I try to open it, Affinity photo crashes. It opens and the image is displayed for a few seconds then it crashes. I have deleted Affinity Photo and re-installed it and it still crashes. I went into my Time Machine back up and restored an earlier version of the file and it still crashes. However, other large similar files do not. Any idea how I can access this file? I attach the error message. I am on a MacBook, details attached. Many thanks, Lisa Affinity Photo 2 Affinity Store-2024-03-07-194031.ips Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 7 Share Posted March 7 Hi @earthgripper and welcome to the forums, Difficult to know for sure, it could be a RAM limitation issue but if you’re able to open other large files then maybe not, it could be that there is some corruption in the file… Are you able to upload the file in question so we can take a look? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
RichardMH Posted March 7 Share Posted March 7 See if you can find a crash report. Support will probably ask for one anyway. Quote Link to comment Share on other sites More sharing options...
earthgripper Posted March 8 Author Share Posted March 8 10 hours ago, RichardMH said: See if you can find a crash report. Support will probably ask for one anyway. Thanks for your help but I should have already done that in my original posting?? Quote Link to comment Share on other sites More sharing options...
earthgripper Posted March 8 Author Share Posted March 8 10 hours ago, Hangman said: Hi @earthgripper and welcome to the forums, Difficult to know for sure, it could be a RAM limitation issue but if you’re able to open other large files then maybe not, it could be that there is some corruption in the file… Are you able to upload the file in question so we can take a look? Many thanks for trying to help. Here is the file. spring planting renamed.afphoto Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 8 Share Posted March 8 1 hour ago, earthgripper said: Thanks for your help but I should have already done that in my original posting?? Probably. It saves them having to ask. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 8 Share Posted March 8 Your file opened for me on a Windows machine with 32Gb RAM. Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 8 Share Posted March 8 I posted a tiff of your file but decided to delete it. Maybe also delete your .aphoto file now we know its not corrupted. Quote Link to comment Share on other sites More sharing options...
Dan C Posted March 8 Share Posted March 8 Hi @earthgripper, Sorry to hear you're having trouble! I can also confirm that I'm having no issues loading your file here - though I've recreated the document and have attached a copy of this here for you. Are you able to open this new file, or does this crash in the same manner please? If this file continues to crash, can you please navigate to Affinity Photo 2 > Settings > Performance and provide a screenshot of your settings here for me? Many thanks in advance spring planting renamed_RS.afphoto Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 8 Share Posted March 8 Hi @Dan C, Both the original and your amended version cause Photo to crash instantly on macOS indicating the file is corrupt. Have you been able to open on Mac without issue and if so with which version of macOS? Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
earthgripper Posted March 8 Author Share Posted March 8 3 hours ago, Dan C said: Hi @earthgripper, Sorry to hear you're having trouble! I can also confirm that I'm having no issues loading your file here - though I've recreated the document and have attached a copy of this here for you. Are you able to open this new file, or does this crash in the same manner please? If this file continues to crash, can you please navigate to Affinity Photo 2 > Settings > Performance and provide a screenshot of your settings here for me? Many thanks in advance spring planting renamed_RS.afphoto 137.52 MB · 3 downloads Many thanks but unfortunately the new file also caused Affinity Photo to crash in the same way. I'm attaching screenshot of my settings. Quote Link to comment Share on other sites More sharing options...
earthgripper Posted March 8 Author Share Posted March 8 3 hours ago, Hangman said: Hi @Dan C, Both the original and your amended version cause Photo to crash instantly on macOS indicating the file is corrupt. Have you been able to open on Mac without issue and if so with which version of macOS? Many thanks, My Mac details attached. Quote Link to comment Share on other sites More sharing options...
earthgripper Posted March 8 Author Share Posted March 8 Just now, earthgripper said: Many thanks, My Mac details attached. Apologies just realised this message wasn't for me. Quote Link to comment Share on other sites More sharing options...
Hangman Posted March 8 Share Posted March 8 Hi @earthgripper, I have the same issue as you on an Intel Mac running Monterey, both your original file and @Dan C's version cause all Affinity apps to instantly Quit. Reviewing the file on macOS indicates the file has some level of corruption and while I can edit the file to show the file structure when attempting to open the file, this still ends up with all three apps crashing... I'm unsure why there is a difference here between how Mac and Windows see this particular file... Your source file is also significantly longer than the version @Dan C has uploaded but I believe that is, in part, a result of the file corruption since I can delete the additional lines without impacting the status of the file... spring planting renamed.mp4 Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
mopperle Posted March 8 Share Posted March 8 @earthgripper Looking at your screenshots, there is something that makes me wondering; you Mac got only 8GB RAM, but you limit the RAM usage to 16GB. What happens when you set te limit to e.g. 4GB? Quote Regards, Otto Affinity Suite v2.5.x - Windows 11 Pro Link to comment Share on other sites More sharing options...
Hangman Posted March 8 Share Posted March 8 Hi @mopperle, I have the same issue on a Mac with 16GB, i.e., the file fails to open so I don’t believe this is the issue here… Quote Affinity Designer 2.5.5 | Affinity Photo 2.5.5 | Affinity Publisher 2.5.5 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse Link to comment Share on other sites More sharing options...
earthgripper Posted March 8 Author Share Posted March 8 1 hour ago, mopperle said: @earthgripper Looking at your screenshots, there is something that makes me wondering; you Mac got only 8GB RAM, but you limit the RAM usage to 16GB. What happens when you set te limit to e.g. 4GB? No change Hangman 1 Quote Link to comment Share on other sites More sharing options...
RichardMH Posted March 8 Share Posted March 8 I've saved it as a psd. See if you can load that. spring planting renamed.psd Quote Link to comment Share on other sites More sharing options...
R C-R Posted March 8 Share Posted March 8 10 hours ago, Hangman said: Hi @Dan C, Both the original and your amended version cause Photo to crash instantly on macOS indicating the file is corrupt. I only tried Dan's version but it instantly crashed AP V2 on my Mac. Quote All 3 1.10.8, & all 3 V2.5.5 Mac apps; 2020 iMac 27"; 3.8GHz i7, Radeon Pro 5700, 32GB RAM; macOS 10.15.7 All 3 V2 apps for iPad; 6th Generation iPad 32 GB; Apple Pencil; iPadOS 15.7 Link to comment Share on other sites More sharing options...
earthgripper Posted March 9 Author Share Posted March 9 10 hours ago, RichardMH said: I've saved it as a psd. See if you can load that. spring planting renamed.psd 89.75 MB · 0 downloads Yes! Thank you so much. You're a star - all of you as you've saved me hours of work from having to start again. Quote Link to comment Share on other sites More sharing options...
Dan C Posted March 13 Share Posted March 13 My sincerest apologies for the delayed response here - I have been conducting further tests with your file, as there's certainly something strange going on here. I can confirm that both your original file and my recreated file crash on macOS, but not on Windows. Opening the file on Windows, I can see that many of your embedded .PNG files are reported as having no assigned ICC profile, in the Resource Manager - If I remove these from your file, then the document can be opened on macOS without the app crashing. However, I'm unable to replicate this with different .PNG files currently, so I inspected your images further. Using the 'Collect' option to convert these from Embedded images to Linked images, saving the physical .PNG files on my system, then updates the Resource Manager to show the assigned ICC profile for these images as Epson Standard RGB - Gamma 1.8: However, opening your file on macOS with the 'replaced' version of these images, correctly displaying the Epson profile also causes the file to crash on macOS. Alongside this, I created a new file containing only 1 of these PNG files with the Epson profile embedded and this does open on macOS without crashing - so the issue isn't as simple as the images themselves. Therefore, in order to workaround this crashing behaviour on macOS, I Rasterised all of these PNG Images, which converts them to Pixel layers using the documents colour profile (sRGB). This copy of the file no longer crashes on macOS, and you can find this attached below - spring planting renamed_Rasterised.afphoto I must confess, I'm unsure why these images within your specific file are causing the macOS app to crash, or why the images are displayed without profiles in the Resource Manager and therefore I'm logging all of the above with our development team now. Can you please confirm for me, where were these images imported from? Are you using an Epson device that may be assigning this profile to your images? Was this file created in an older version of Affinity (ie 2.3) and only crashes in 2.4 - or was it created and saved within 2.4 originally? Many thanks Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.