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Affinity Designer 2.4 - Control Ribbon is Unresponsive to Input/Fails to Render (Windows 11)


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Hi all.

I'm having no small amount of bother getting started with Affinity Designer on Windows 11 23H2. I'm beginning to think my machine is cursed :D

I start the application and essentially the entire control ribbon doesn't respond to mouse input, mouseover causes the UI control to render albeit erroneously, but I can't actually click into anything. It might be related but Resizing the window also causes an immediate crash.

Event Viewer Log for crashing the window is here. 

image.png.e9f9fd6fc1ff173707cfe61c445df59d.png

I have tried, via keyboard tabbing to get focus on the settings UI for the control ribbon and managed to get in haphazardly to try changing the GPU acceleration options but the drop downs don't function correctly or render correctly which makes it a bit tricky to get into any of the UI elements.
image.png.f4d45b7b5d11daa64c4579e1df503ec6.png

image.png.9a5fad187ab3688ddc6718c2f9685fbb.png
 

image.png.047352858e6cb116a14883603cfae31e.png

 

Still I was able to keyboard tab into it (seems there's a timing knack to it) and change the values therein via keyboard/mouse input, at which point closing the UI (the close X still responds) prompted for a save but no effect whether I toggle Hardware Acceleration or not.

Other things I've tried

  • Tried alternating between the NVIDIA Design and Game Ready Drivers, also no change.
  • Tried releases 2.3.1, 2.2.1 and the issues occur on both other versions.
  • Tried both the EXE versions and the MSIX versions (currently got the EXE version installed)

Has anyone had anything like this kind of bother getting the application up and running on Windows?

System Specs in case they're relevant.
Windows Pro 11 N 23H2 (22631.3155)
GPU: ROG Strix RTX 3090
CPU: AMD Ryzen 9 5950X 16-Core Processor
Memory: 32.0 GB of RAM

 

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I'm not sure if I'm supposed to seeing other things in the Account/New/Open/Templates dialogue either.

Everything is blank....or loads extremely slowly. I get a good old Windows Explorer file dialogue when I press open and can load a PDF file. But then can't do anything with it since there's no UI and I can't make the ribbon do anything.

image.png.3790a2b876d7413aae0d00002457fa4e.png

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I would look for conflicting 3rd-party applications, especially ASUS Sonic / ASUS GPU Tweak III / MSI Nahimic

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Yay, and thanks for confirming.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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