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Neither Selection tool, nor node tool “showing up” when selecting.


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Can you share the .afdesign file?

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.1, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.0.1

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Hi @Mark Freeman,

Thanks for your post and I'm sorry to hear you're having trouble. I can confirm that we're unable to replicate this behaviour at this time and we're not seeing this issue reported by other users.

Can you please provide further information regarding your setup? For example what iPad model are you using, what version of iPadOS is installed, what mouse/keyboard do you have connected to this device?

When this issue occurs, it may indicate a redraw error in the app - occasionally if a redraw error occurs the screen requires a 'refresh' to display your bounding boxes etc.
Can you please try zooming in/out of the canvas when this next occurs and let me know if this resolves the issue without needing to restart the app?

If this zoom to force the screen to refresh does not change the behaviour, what happens if you enable and then disable the 'Preview' mode - using the icon next to 'Snapping' in the top right of the apps UI?

Finally, we've previously seen strange issues occur on iPad when they have not been restarted in a while. if you force restart your iPad (as covered in the below FAQ), does this stop the issue from appearing?

Many thanks in advance :)

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18 minutes ago, Dan C said:

Can you please provide further information regarding your setup? For example what iPad model are you using, what version of iPadOS is installed, what mouse/keyboard do you have connected to this device?

 

On 3/1/2024 at 3:51 PM, Mark Freeman said:

iPad Pro 12.9” 2021, up to date.

Presumably iPadOS 17.3.1.

Alfred spacer.png
Affinity Designer/Photo/Publisher 2 for Windows • Windows 10 Home/Pro
Affinity Designer/Photo/Publisher 2 for iPad • iPadOS 17.5.1 (iPad 7th gen)

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  • 2 weeks later...
On 3/4/2024 at 4:06 AM, Dan C said:

Hi @Mark Freeman,

Thanks for your post and I'm sorry to hear you're having trouble. I can confirm that we're unable to replicate this behaviour at this time and we're not seeing this issue reported by other users.

Can you please provide further information regarding your setup? For example what iPad model are you using, what version of iPadOS is installed, what mouse/keyboard do you have connected to this device?

When this issue occurs, it may indicate a redraw error in the app - occasionally if a redraw error occurs the screen requires a 'refresh' to display your bounding boxes etc.
Can you please try zooming in/out of the canvas when this next occurs and let me know if this resolves the issue without needing to restart the app?

If this zoom to force the screen to refresh does not change the behaviour, what happens if you enable and then disable the 'Preview' mode - using the icon next to 'Snapping' in the top right of the apps UI?

Finally, we've previously seen strange issues occur on iPad when they have not been restarted in a while. if you force restart your iPad (as covered in the below FAQ), does this stop the issue from appearing?

Many thanks in advance :)

Hey Dan, thanks for such a thorough reply. Yeah, zooming in or out does help. I’ve not had the issue for a bit, but will screengrab this for future reference. Love the App, thanks again!

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