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Green lines after updating to 2.4.0


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Hello, I updated the Affinity software but am now getting these green lines on all photo's.  When I open the raw image it looks okay but as soon as I press the Develop Personae, the green lines appear.  I turned everything off and back on and tried it with a few different images but still happening - never had this issue before.

Any ideas what could be the issue please?

_MG_8515.jpg

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Try turning off HW Acceleration in the application Preferences.

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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  • Staff

Hi @nectarine63,
Welcome to Affinity Forums :)
Thanks for reporting this issue. Do you mind attaching the original RAW file shown above in your reply for inspection please?
Also what's your system specs (including graphics cards)?

Turning off hardware acceleration in Affinity Settings Performance section will sort out the corruption issue until we have it fixed.
Thanks for your support.

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3 minutes ago, nectarine63 said:

but I am not sure what the system specs or graphics cards are

Click the Windows Start button, then type about and choose About Your PC from the suggestions.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5

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Device name    LAPTOP-K80K71K5
Processor    Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz   2.90 GHz
Installed RAM    8.00 GB
Device ID    172ABFCC-5410-47CF-A8CD-138FDB9191E5
Product ID    00325-96502-56527-AAOEM
System type    64-bit operating system, x64-based processor
Pen and touch    No pen or touch input is available for this display
 

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FWIW, having tried every possible combination of Display and Hardware Acceleration Setting I've not been able to replicate the issue on macOS...

Affinity Designer 2.5.3 | Affinity Photo 2.5.3 | Affinity Publisher 2.5.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.5, Magic Mouse

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3 minutes ago, nectarine63 said:

Is that what you needed Will?

That's a good start. You might also show us the Performance section of your Photo Settings. Edit > Settings, then click Performance.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5

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14 hours ago, nectarine63 said:

I did turn the Hardware Acceloration off which solved the problem for the moment, thank you

You're welcome.

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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No green lines on Mac with my Radeon Pro 570X 4GB 

iMac 27" 2019 Somona 14.4.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9  
B| (Please refrain from licking the screen while using this forum)

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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5 minutes ago, firstdefence said:

with my Radeon

I've noticed that NVIDIA comes up a lot when it comes to HW Acceleration issues.

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.4.0.2301
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 23H2, Build 22631.3155.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

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Just now, Pšenda said:

I've noticed that NVIDIA comes up a lot when it comes to HW Acceleration issues.

Probably also an MS Windows thing.

iMac 27" 2019 Somona 14.4.1, iMac 27" Affinity Designer, Photo & Publisher V1 & V2, Adobe, Inkscape, Vectorstyler, Blender, C4D, Sketchup + more... XP-Pen Artist-22E, - iPad Pro 12.9  
B| (Please refrain from licking the screen while using this forum)

Affinity Help - Affinity Desktop Tutorials - Feedback - FAQ - most asked questions

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Hasn't affected my system. Running W10, Nvidia RTX 3070, MSIX install of Affinity apps. I've download the reported problem files and they all have worked for me. I shoot Canon, that produces CR2 files and have no issue.

Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD

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  • 1 month later...
  • Staff

The issue "RAW files have Artefacts when opened in 2.4.0/2.4.1" (REF: AF-2178) has been looked at by the developers and a potential fix added in internal build "2.4.2.2356".

This change is planned for inclusion in the next customer release (2.4.2), but the Affinity team would like you to join our beta program and use this beta and let us know if the changes to developing Raw Files on Windows has addressed the issue for your specific hardware.

This customer beta build is announced here and you can participate by following these instructions.

If you still experience this problem once you are using that Beta build version 2.4.2.2356 (or later) please create a thread in the beta forum with a description of your PC hardware including processor and graphics card make/model.

https://forum.affinity.serif.com/index.php?/forum/139-other-new-bugs-and-issues-in-the-betas/

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  • 3 weeks later...
  • Staff
On 2/29/2024 at 4:42 PM, nectarine63 said:

I did turn the Hardware Acceleration off which solved the problem for the moment, thank you

 Please could you try the new 2.5.0 beta with Hardware Acceleration ON (join our beta program) and see if the problem has been addressed for you? 

Can you report your findings in this linked beta thread below made to share the results.

 

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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