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RAW files not displaying correctly since upgrade to V2.4.0


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59 minutes ago, MEB said:

@Hotdog,
What's your computer specs please (including graphic cards)?
We are getting a few reports of issues similar to yours but apparently they are not reproducible in all systems...

OS Name    Microsoft Windows 11 Home
Version    10.0.22621 Build 22621
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    MARK-MAX-ACER
System Manufacturer    Acer
System Model    Swift SF114-32
System Type    x64-based PC
System SKU    0000000000000000
Processor    Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz, 1101 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date    Insyde Corp. V1.09, 03/04/2019
SMBIOS Version    3.0
Embedded Controller Version    1.07
BIOS Mode    UEFI
 

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Just now, Hotdog said:

OS Name    Microsoft Windows 11 Home
Version    10.0.22621 Build 22621
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Name    MARK-MAX-ACER
System Manufacturer    Acer
System Model    Swift SF114-32
System Type    x64-based PC
System SKU    0000000000000000
Processor    Intel(R) Pentium(R) Silver N5000 CPU @ 1.10GHz, 1101 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date    Insyde Corp. V1.09, 03/04/2019
SMBIOS Version    3.0
Embedded Controller Version    1.07
BIOS Mode    UEFI

 

Adapter Type    Intel(R) UHD Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) UHD Graphics 605
Adapter RAM    1.00 GB (1,073,741,824 bytes)
Installed Drivers    C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e25c44a88ecedd52\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e25c44a88ecedd52\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e25c44a88ecedd52\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_e25c44a88ecedd52\igd12umd64.dll
Driver Version    26.20.100.7986
 

 

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Just checked it under latest Win11 Pro and I could open the file and develop it without any problems
What kind of graphiccard are you using and are the drivers up to date?

 

2024-02-2910_45.21000.thumb.png.04e7543c2d4f286ec763d3f462921d09.png

 

Regards,
Otto

Affinity Suite v2.5.x - Windows 11 Pro

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Looks like it could be this known issue:

 

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro, version 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro, version 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
iPad:  iPad Pro M1, 12.9": iPadOS 17.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sonoma 14.5

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  • 1 month later...
  • Staff

The issue "RAW files have Artefacts when opened in 2.4.0/2.4.1" (REF: AF-2178) has been looked at by the developers and a potential fix added in internal build "2.4.2.2356".

This change is planned for inclusion in the next customer release (2.4.2), but the Affinity team would like you to join our beta program and use this beta and let us know if the changes to developing Raw Files on Windows has addressed the issue for your specific hardware.

This customer beta build is announced here and you can participate by following these instructions.

If you still experience this problem once you are using that Beta build version 2.4.2.2356 (or later) please create a thread in the beta forum with a description of your PC hardware including processor and graphics card make/model.

https://forum.affinity.serif.com/index.php?/forum/139-other-new-bugs-and-issues-in-the-betas/

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  • 3 weeks later...
  • Staff
On 2/28/2024 at 8:23 PM, Hotdog said:

File opens ok in previous version.

 

Please could you try the new 2.5.0 beta with Hardware Acceleration ON (join our beta program) and see if the problem has been addressed for you? 

Can you report your findings in this linked beta thread below made to share the results.

Patrick Connor
Serif Europe Ltd

"There is nothing noble in being superior to your fellow man. True nobility lies in being superior to your previous self."  W. L. Sheldon

 

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