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Export Persona Changes File Type


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I'm running into an issue in the Export Persona at the save location Finder window where the file type always changes from that specified in the settings. It occurred when exporting a PDF and it forces a PNG. Also, in a totally separate file, it forces a JPG from a PNG export. It occurs in both Designer and Photo.

 

Using the generic File > Export seems to work okay but in the PDF document I'm getting terrible defects on the Outer Glow effect similar to this topic

 

I thought it may have been a bug on my iMac but I tried the same thing on my MacBook with the same result. So I don't think re-installing the apps will correct it. Am I doing something wrong with the settings? My other thought is my files are buggy.

post-2483-0-50317200-1461344497_thumb.png

post-2483-0-08096000-1461344510_thumb.png

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Hi anthony.t,

 

I have been unable to replicate the export issue that you are having can you please press and hold ⌃(ctrl) while launching the application from Launchpad then select Clear in the dialog that will appear.

 

This will reset the app and will clean any leftovers/conflicts that may exist, if this does not resolve the issue please let me know.

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Thanks DWright. I did your suggestion but I think I actually figured out what I was doing wrong.

 

In the Export persona, I selected all the export settings I desired, then in the layers tab, selected all artboards and clicked created slices. Switched over to the slices tab and exported each slice from there.

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