Crashing When Scrolling Fonts

[skok]

I've been running into an issue when using Affinity ever since I went on a font binge. I have about ~200 fonts whereas before maybe about 100. Now every time it crashes when scrolling through the font selector. Its always at random intervals not a specific font. I know there used to be an issue with the Microsoft NET framework as mentioned on the forums but I'm running the latest version of Designer (V1) and am on the latest version of Windows 11 and still have the issue. Photoshop does not crash under these circumstances. Any help would be appreciated, thank you. I've also tried a trial version of V2 and had the same issue. 

What I've tried

Using a font manager to disable fonts: It crashes with any number of fonts except the ones built into windows natively.

Trying V2: V2 designer crashes under the same circumstances

Other programs: Illustrator and PS do not have any issues with fonts

Latest version of Windows 11 

Latest Version of Designer V1.

 

Any guidance would be appreciated. 

[Dan C]

Hi @skok,

Welcome to the Affinity Forums & sorry to hear you're having trouble!

As you've mentioned we've previously seen font issues in V1 of Affinity due to a specific change in .NET, provided in a Windows update. Our team resolved this issue in update 1.10.6, as outlined in the below FAQ - 

I understand you have confirmed you are using the latest version of Designer V1, but just to verify can you please navigate to Help > About and let me know the exact version number that is shown in this dialog?

Can you also please confirm the font manager you are using?
If you install these fonts directly into Windows, rather than through the font manager, do the same crashes occur?

I'd like to see if the app is generating crash reports, as this may help to determine the cause of this issue. Please find the FAQ below on how to locate these reports -

Can you please attach the latest 3 reports here for me?

Can you also please navigate to Edit > Preferences > Performance and provide a screenshot of your settings here?

Many thanks in advance

[skok]

On 2/23/2024 at 7:43 AM, Dan C said:

Hi @skok,

Welcome to the Affinity Forums & sorry to hear you're having trouble!

As you've mentioned we've previously seen font issues in V1 of Affinity due to a specific change in .NET, provided in a Windows update. Our team resolved this issue in update 1.10.6, as outlined in the below FAQ - 

I understand you have confirmed you are using the latest version of Designer V1, but just to verify can you please navigate to Help > About and let me know the exact version number that is shown in this dialog?

Can you also please confirm the font manager you are using?
If you install these fonts directly into Windows, rather than through the font manager, do the same crashes occur?

I'd like to see if the app is generating crash reports, as this may help to determine the cause of this issue. Please find the FAQ below on how to locate these reports -

Can you please attach the latest 3 reports here for me?

Can you also please navigate to Edit > Preferences > Performance and provide a screenshot of your settings here?

Many thanks in advance

Hi @Dan C,

FontBase is the font manager I'm using it. I installed it as a direct response to the font crashing even when downloaded directly into windows. So yes the crashing occurs in both circumstances.

Version Number: 1.10.6.1665

I've attached the three report files you requested. These were created today by opening Affinity, writing a line of text, selecting it, and then scrolling through the font search in which I then receive a no error crash.

Also may be important to note that I still get these crashes without hardware acceleration via the GPU. Changing the Renderer, Retina Rendering settings, and ticking the hardware acceleration box on/off has had no effect. I've also tinkered with the ram usage limit and that did not resolve any issues either. Other settings I did not touch.

Hope this helps!

1abc26d6-5def-4a19-aeec-b810b5c42859.dmp d4cf51c6-e23f-44e1-b516-e224bea49932.dmp d21af4cf-c350-460c-a309-2fd9e879cd3d.dmp

Edited Saturday at 05:42 PM by skok

[Dan C]

Many thanks for verifying that for me, and the files provided!

I can see from your crash reports that 'RivaTuner' is hooked into the Affinity apps, as they both use the same Direct3D libraries. This is outlined in the below post - 

This can cause the Affinity apps to crash, therefore we recommend either removing RivaTuner from your system if not needed, or adding the Affinity.exe, help.exe and crashreport.exe executables to be ignored, setting the 'Application detection level' to none.

Once complete, restart your PC and then try using the font search/picker within Affinity again. Does this stop the crashing behaviour please?

[skok]

5 hours ago, Dan C said:

Many thanks for verifying that for me, and the files provided!

I can see from your crash reports that 'RivaTuner' is hooked into the Affinity apps, as they both use the same Direct3D libraries. This is outlined in the below post - 

This can cause the Affinity apps to crash, therefore we recommend either removing RivaTuner from your system if not needed, or adding the Affinity.exe, help.exe and crashreport.exe executables to be ignored, setting the 'Application detection level' to none.

Once complete, restart your PC and then try using the font search/picker within Affinity again. Does this stop the crashing behaviour please?

Hi @Dan C,  I removed Rivatuner entirely from my computer, restarted, and tried again but its still crashing. I also tried uninstalling Affinity after I removed Rivatuner, restarting, then installing affinity again. I'm still having the same problem. I've attached three of the crash reports after I did these things. Thanks!

262ee688-26de-4559-a5b9-f506c508d306.dmp cff90bc7-b935-439e-85c9-d2e7f6e79dc2.dmp 940c4435-08c4-462e-b7b4-1dcd11439dab.dmp