Affinity Designer / Publisher

[michael-o]

Hi, what to do if a file is not getting open? Several files, from 1,7 MB to 11 MB are kept in "Document is loading" state and nothing happens. I can not open them in Designer or Publisher, not in Beta or regular, also when transferred to an iPad, nothing happens. 

Please help. It is very frustrating.

[mopperle]

Which OS and which version of your Affinity products? With which version has the document been created?

Maybe you can attach a document.

[michael-o]

@mopperle

Hi.

MacOS 14
Affinity 2.3.1

Can't attach the files as those are client's files. I can share directly if you or the Affinity team jumps on that topic.

[mopperle]

No Mac on my side. so I'm out.

[michael-o]

@mopperle

The files are interchangable. So the OS does not matter. Or at least it not should.

Hi.

MacOS 14
Affinity 2.3.1

Can't attach the files as those are client's files. I can share directly if you or the Affinity team jumps on that topic.

[Oufti]

If your desktop and documents folders are synced with iCloud (check in the system settings), it can take a very long time to open files in it… 

You should try to just wait…

 

[stokerg]

Hi @michael-o,

You can also try this:
click Apple > System Settings > Privacy & Security > Files and Folders > expand each app and please disable 'iCloud Drive' for each Affinity app and then try opening a file again and let me know the results  

[mopperle]

Too add, Michael sent my 2 Files (AFPub und AFDe) via PM and I could open both files on my Windows machine.

[michael-o]

42 minutes ago, stokerg said:

Hi @michael-o,

You can also try this:
click Apple > System Settings > Privacy & Security > Files and Folders > expand each app and please disable 'iCloud Drive' for each Affinity app and then try opening a file again and let me know the results  

Thank you all. This actually helped. This is crazy, how macOS is interfering increasingly into a sleek workflow. 
Also, the OS adds from version to version the settings on top to the previous without replacing them. Maybe (I am speculating) also this was troublsome.

Now I can open everything and all the files are opening quicker.

[michael-o]

! PROBLEM SOLVED !

[GarryP]

19 hours ago, michael-o said:

The files are interchangable. So the OS does not matter. Or at least it not should.

Even though the files are interchangeable, any remedial work necessary outside of (or even inside) the application – performance settings, security settings, etc. – will often be OS-specific.

Also, the applications don’t always work the same – or have the same functionalities –  on the different OSes, and the different versions of the applications on different OSes have different bugs.

Because of these things, when you have application problems, it’s usually best if you state which OS you are using at the beginning of the thread.

If someone later finds that your problem is related to an OS that they have little (or no) knowledge of then they will have to leave the problem for someone else to look at.

[Martin Diestelmann]

I have the same problem. The file is 5,7 MB in size. I can open the file from my iPad and from my Laptop (Apple M1, 16 GByte with Sanoma), however it takes hours before the file is loaded on my iMac (M3, 24 MByte running Sanoma). Publisher on the iMac can currently not be used productivly. I do hope that this issue will be fixed pretty soon.