swf Posted February 6, 2024 Posted February 6, 2024 I just purchased and downloaded Publisher and on the license activation page that comes up when you first open the program I entered email and password as requested. The blue "working on it" bar just goes back and forth indefinitely and I can't get past it to use the program. I've tried multiple times and made sure email and password are entered correctly. How do I get the program to open?
walt.farrell Posted February 6, 2024 Posted February 6, 2024 Welcome to the Serif Affinity forums, and sorry for that problem. Just to confirm: you purchased from the Affinity Store at serif.com, and you're using the email and password you specified during the purchase? What OS are you using? -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop 1: Windows 11 Pro 24H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 26.0, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.6.1
Staff stokerg Posted February 7, 2024 Staff Posted February 7, 2024 Hi @swf, If running Affinity on MacOS, when you have the activation window on screen asking you to log in, click on Help along the top menu and select 'Check Connectivity' and this will run a couple of checks. Once thats finished, click on Save Report and Close and then upload the report to our Dropbox here. If you are running Affinity on Windows, then just right click on an empty part of activation window and select "Check Connectivity' then Save the report and upload it to the Dropbox link above.
Recommended Posts