Liz123 Posted January 30 Share Posted January 30 Hi, I have had to reset one of my PC's and have tried to re-download Affinity V1 from my affinity account but it is not showing as available in my downloads history. Am I no longer able to download it? Quote Link to comment Share on other sites More sharing options...
Ron P. Posted January 30 Share Posted January 30 Welcome to the forums @Liz123 Did you purchase it from Serif's Affinity Store, from the MS store or from the Mac store (if you're on a Mac) ? IF from Serif you need to click on the Downloads & Product Keys to access the download. Quote Affinity Photo 2.5..; Affinity Designer 2.5..; Affinity Publisher 2.5..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD Link to comment Share on other sites More sharing options...
Dan C Posted January 30 Share Posted January 30 Hi @Liz123, Welcome to the Affinity Forums It may be that you originally purchased Affinity V1 from an external app store, such as the Mac App Store or Microsoft Store. If so, you'll need to reinstall Affinity V1 directly from this store, rather than the Affinity website. Please see the below FAQ for more information - If you're still having trouble locating your purchase, please email affinity@serif.com with information regarding your Affinity ID / original purchase, and our team can investigate this further for you. I hope this helps! Quote Link to comment Share on other sites More sharing options...
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