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Posted

Hi, I hope you are having a nice day.
Today I went to open Affinity Photo v2 and the program would not open,I waited for a while and decided to restart the pc.I tried again and it would not open,I tried Designer and Publisher and they would not open either.
I decided to uninstall and reinstall them, to see if that would solve the problem, I couldn't find the programs in the control panel so I uninstalled them from the program itself.
I reinstalled them and it didn't let me select the installation path, they are installed by default in the path c/program files/WindowsApps.
I run it as administrator and nothing, it doesn't open any program of the suite, this problem didn't happen last week.
I have Windows11 and the last update was on the 14th.
Is there anyone who can help me? Thank you very much, have a nice day.
Regards

Posted

You can try turning off HW Acceleration in Application Preferences.
You could try uninstal MSIX version and installing the MSI/EXE versions.

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail)
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

Posted
6 minutes ago, Pšenda said:

You can try turning off HW Acceleration in Application Preferences.
You could try uninstal MSIX version and installing the MSI/EXE versions.

Hi, I can't disable hardware acceleration as I can't open affinity.
and only download msix extension from the web.

Posted
10 minutes ago, IvanGilbertt said:

I can't disable hardware acceleration as I can't open affinity.

 

10 minutes ago, IvanGilbertt said:

only download msix extension from the web.

 

Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail)
Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605.
Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.

Posted

@Pšenda Thank you very much for your attention and your help, I was able to download the exe version but none of the solutions helped me, I did everything but it does not recognise the code in the CMD and still does not start, in this case not even with the exe version already installed.anyway I appreciate your interest and information, hope you have a nice day

  • 5 weeks later...
Posted

Hi, I just wanted to let you know that affinity is now working for me.
I uninstalled and installed the program many times without success, I gave up and today I tried to install it again and it works perfectly, I do not know if the problem lies in some windows update, since yesterday I installed a new update, but it works, finally I will be able to work with this suite that I like so much.
Best regards

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