IvanGilbertt Posted January 19, 2024 Posted January 19, 2024 Hi, I hope you are having a nice day. Today I went to open Affinity Photo v2 and the program would not open,I waited for a while and decided to restart the pc.I tried again and it would not open,I tried Designer and Publisher and they would not open either. I decided to uninstall and reinstall them, to see if that would solve the problem, I couldn't find the programs in the control panel so I uninstalled them from the program itself. I reinstalled them and it didn't let me select the installation path, they are installed by default in the path c/program files/WindowsApps. I run it as administrator and nothing, it doesn't open any program of the suite, this problem didn't happen last week. I have Windows11 and the last update was on the 14th. Is there anyone who can help me? Thank you very much, have a nice day. Regards Quote
Pšenda Posted January 19, 2024 Posted January 19, 2024 You can try turning off HW Acceleration in Application Preferences. You could try uninstal MSIX version and installing the MSI/EXE versions. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
IvanGilbertt Posted January 19, 2024 Author Posted January 19, 2024 6 minutes ago, Pšenda said: You can try turning off HW Acceleration in Application Preferences. You could try uninstal MSIX version and installing the MSI/EXE versions. Hi, I can't disable hardware acceleration as I can't open affinity. and only download msix extension from the web. Quote
Pšenda Posted January 19, 2024 Posted January 19, 2024 10 minutes ago, IvanGilbertt said: I can't disable hardware acceleration as I can't open affinity. 10 minutes ago, IvanGilbertt said: only download msix extension from the web. Quote Affinity Store (MSI/EXE): Affinity Suite (ADe, APh, APu) 2.5.7.2948 (Retail) Dell OptiPlex 7060, i5-8500 3.00 GHz, 16 GB, Intel UHD Graphics 630, Dell P2417H 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Dell Latitude E5570, i5-6440HQ 2.60 GHz, 8 GB, Intel HD Graphics 530, 1920 x 1080, Windows 11 Pro, Version 24H2, Build 26100.2605. Intel NUC5PGYH, Pentium N3700 2.40 GHz, 8 GB, Intel HD Graphics, EIZO EV2456 1920 x 1200, Windows 10 Pro, Version 21H1, Build 19043.2130.
IvanGilbertt Posted January 19, 2024 Author Posted January 19, 2024 thank you very much I will read the information you have offered me to see if I can solve it. Quote
IvanGilbertt Posted January 19, 2024 Author Posted January 19, 2024 @Pšenda Thank you very much for your attention and your help, I was able to download the exe version but none of the solutions helped me, I did everything but it does not recognise the code in the CMD and still does not start, in this case not even with the exe version already installed.anyway I appreciate your interest and information, hope you have a nice day Pšenda 1 Quote
Dan C Posted January 21, 2024 Posted January 21, 2024 Hi IvanGillbertt, Could you list your computer specifications for us, ie OS version, CPU, GPU, RAM. Lee Quote
IvanGilbertt Posted February 20, 2024 Author Posted February 20, 2024 Hi, I just wanted to let you know that affinity is now working for me. I uninstalled and installed the program many times without success, I gave up and today I tried to install it again and it works perfectly, I do not know if the problem lies in some windows update, since yesterday I installed a new update, but it works, finally I will be able to work with this suite that I like so much. Best regards Dan C 1 Quote
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