Footnote not running sequentially, notes panel as per page 186 of your PDF manual

[Whisper3]

Hi guys, I’m not sure if this is a bug or me.  Footnote problem.

Using Publisher 2.31 (not Beta) with Windows 10 

I am not new to footnotes; in fact, I have been using them from PagePlusx9 and have been using your software well before that version.
I’m not new to DTP and have successfully used your software to publish two commercial guides, several documents and a paperback novel and already have used the footnote command on V2 without problems.

Working on a new document yesterday, and I could not get the footnotes to run sequentially. I was getting the second and third reference as ¹ repeated again each time.

I have the notes panel as per your PDF manual page 186, which I have used successfully before. I thought it might be just a hip-up so I rebooted the computer and started the whole document from scratch, including the master page setup, same thing.
I have tried moving the reset every to all the other options to no avail. In fact, I selected ‘document’ and it started to run sequentially, but this time doubling the numbers, so I was getting ¹¹; ²²; ³³; ⁴⁴   instead. I had to use custom to get what I wanted.
Please tell me I’m doing something wrong, because I can’t see what I have changed certainly not changed options, etc., since first receiving V2.

All the best with the success of your software, it’s great.

 

[walt.farrell]

Can you provide a small sample .afpub file that illustrates the problem, so we can look at it?

[MikeTO]

It could be an issue with Document-Wide vs. Custom settings because it is so difficult to know which settings are applied to which notes. It's possible you did set Restart Every to Document (or whatever you wanted) but it wasn't applied to all notes because some of them are custom.

With nothing selected and the text cursor not in a text frame (click a blank area of the page with the Frame Text tool to remove the cursor from a frame), choose Revert All Footnotes to Document Settings from the Notes panel menu. This will eliminate any custom settings. Then ensure Restart Every is set to Document or whatever you want.

For the issue with doubling (11, 22, 33), that sounds very odd and I can't imagine what would cause that. I'd like to see a sample of that.

Good luck.