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Posted
  1. What Application are you using? Photo 2
  2. Are you using the latest release version? Yes
  3. Can you reproduce it? Yes
  4. Does it happen for a new document? If not can you upload a document that shows the problem? Happens when using blank canvas or when starting with a template e.g. A4
  5. If you cannot provide a sample document then please give an accurate description of the problem for example it should include most of the following:
  •    What is your operating system and version (Windows 11, OSX Ventura, iOS 16 etc)? OSX Big Sur 11.7.10 / Macbook late 2013 retina with i7 processor and 8gb ram
  •    Is hardware acceleration (in Preferences > Performance) ON or OFF ? (and have you tried the other setting?) Issue occurs with it on and off

Issue:

This has happened before with at least one other image but I assumed it was just a once off glitch so did not document it. It happened again today and I have documented the issue in full.

I searched 'clock' in stock -> pixabay

I selected one of most recent images, external link is here: https://pixabay.com/photos/clock-pocket-watch-clockwork-3179167/

When I add the image to Affinity Photo there is a white bar in lower right corner of image. I have restarted the app multiple times and tried different methods to reproduce (drag into blank canvas, drag into template e.g. A4, and drag onto toolbar to open new tab). I downloaded the same image from Pixabay website (in 1920 x 1280 JPEG) and opened tried file -> new -> open -> selected downloaded JPEG. The issue did not occur when I downloaded the image and added it.

I note the white bar is still there when I make the image smaller as shown in attached. It happens on both macbook and external monitor.


Screenshot 2024-01-18 at 23.11.33.png

Screenshot 2024-01-18 at 23.11.21.png

 

 

clock-3179167_1920.jpeg

Posted
37 minutes ago, Affinity_Pro said:

there is a white bar in lower right corner of image.

You mean the gray line? #808080 gray?
I see the same, so it appears to be a glitch with or corruption of this particular image on the pixabay.com server which Affinity has access to.

43 minutes ago, Affinity_Pro said:

The issue did not occur when I downloaded the image

The images you're downloading directly from the website are possibly stored on a different server, so it could simply be a different copy.

MacBookAir 15": MacOS Sonoma > Affinity v1, v2, v2 beta // MacBookPro 15" mid-2012: MacOS El Capitan > Affinity v1 / MacOS Catalina > Affinity v1, v2, v2 beta // iPad 8th: iPadOS 18 > Affinity v2

Posted

It's the same on Windows. If it is a bug in Affinity, it seems very odd that it should only affect a couple of images from Pixabay!

Acer XC-895 Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Windows 11 Home - Affinity Publisher, Photo & Designer, v2
(As I am a Windows user, any answers/comments I contribute may not apply to Mac or iPad.)

Posted

Hi @NathanC,

I thought this may have been reported previously as I believe it likely affects hundreds of images... Here is a tiny snapshot of 33 that are affected... the result of typing 'face' as the search term in the Pixabay Stock Panel...

LineonPhotos.thumb.png.e15302311898bc59eb828cb4364e1c1b.png

Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3
MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse
HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse

  • Staff
Posted

As @Return's found the problem appears to be with the stock images themselves, as the grey line is visible on the stock download from pixabay.com directly, which takes affinity out of the equation.

I've just checked and it's the same with that initial 'Face' image, the grey line is visible on the high res download directly from the website.

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