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Posted

Initially, we are asking questions using the translate function because we are a non-English speaking country.

I downloaded "Designer2", "Photo2", etc. from the website and started the application.
The screen for entering the initial e-mail and password comes up, but the screen freezes and I am unable to enter them.
Also, in rare cases, even if I have not entered the correct information, the application will proceed to the next screen for acceptance of use, but in that case, the screen freezes and I am unable to proceed.

What should I do if I have this symptom?
I would appreciate it if you could tell me.
I have tried both the "MSIX" and "EXE" formats, but without any solution.

Thank you in advance.

スクリーンショット 2024-01-15 142242.png

Posted

After much trial and error, we were able to move on, although the operation was unstable.
However, we are experiencing another problem.
If the problem is not resolved after a little more trial and error, I will post again.
 

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