yulandadm Posted January 14, 2024 Posted January 14, 2024 Just like my title says, all the assets in Photo and Designer that I created are gone. POOF. If I had known this was a possibility, I could have at least exported them before the update. Now I have to spend the next several days remaking them. Quote
walt.farrell Posted January 14, 2024 Posted January 14, 2024 It should not happen. What release were you updating from, and what OS? If you have good system backups the files should be recoverable. Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
yulandadm Posted January 14, 2024 Author Posted January 14, 2024 Windows 11 and the update was 2.3.1 though I am not sure what it was previously. I have had photo vs 2 since November 2022, I bought the upgrade for vs 2 (I previously had publisher vs 1) End of November 2023. This is the first time it's asked to update it. Oddly enough after checking, the assets I made in Publisher BEFOR I upgraded are still there. It's only all the assets I made since the upgrade to vs 2 that are gone. Edition Windows 11 Home Version 23H2 Installed on 4/21/2023 OS build 22631.3007 Experience Windows Feature Experience Pack 1000.22681.1000.0 Quote
yulandadm Posted January 14, 2024 Author Posted January 14, 2024 And the assets that are downloaded from Affinity are still there. Only my assets I made since the upgrade to VS 2 are gone. Quote
walt.farrell Posted January 14, 2024 Posted January 14, 2024 If you have good system backups, this FAQ will tell you where you can find your assets.propcol file for the installed appications. You could look for that file in your backups and restore it (when the applications are not running). Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
yulandadm Posted January 14, 2024 Author Posted January 14, 2024 Ok, I found the assets propcol, what do I do with it? Quote
walt.farrell Posted January 14, 2024 Posted January 14, 2024 After making sure you found the right backup copy and that it has a reasonable size and date, you: 1. Rename your current assets.propcol to preserve it in case Serif needs to see it, and then 2. You copy the backup assets.propcol into the directory shown in the FAQ. stokerg 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Staff stokerg Posted January 15, 2024 Staff Posted January 15, 2024 Hi @yulandadm, Could you upload the renamed assets.propcol file to our Dropbox here and I can see if it can be recovered. As this isn't expected behaviour, how did you install the update? Was it automatically downloaded and installed within the app or did you go to our website and manually download the update? Quote
yulandadm Posted February 3, 2024 Author Posted February 3, 2024 Sorry it took me so long to get back to you. This was an update through the app itself. When I restarted my computer and my programs, they were all back to where they were before, so I now have all my assets back. Not sure what was going on, but I am thankful they are back. Quote
xMaxrayx Posted February 4, 2024 Posted February 4, 2024 (edited) Hi, yeah the same happened to me on win11 too. i have my old v1 Fx_Style but somehow they have been disappeared but i re-imparted them so I don't have that big issue. Edited February 4, 2024 by xMaxrayx Quote https://github.com/xmaxrayx
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