Autosave folder for backup work ?

[Frozner]

Hi Serif Team 

Two times I lost a few hours very detailed artwork. Ive tried to find out temporary folder for autosave files, but that folder isnt exist. Restore option didn't works after re-open.

Do you have plan to develop  that folder in next update with option to choose location for it? This is super annoying loosing hours of works !!! 

Many thank 

[walt.farrell]

1 hour ago, Frozner said:

Restore option didn't works after re-open.

Autosave information is saved, at the interval you specify in the application Preferences or Settings.

When you say the Restore option didn't work after re-open, do you mean the option wasn't offered, or when you restored the recent work wasn't included?

The Restore option works in two ways (when it works, which sometimes for some users it doesn't):

1. If you were working on a file you had never saved (thus unnamed), when you restart the app after a crash it will prompt you to restore that file.
2. If you were working on a file you had previously saved (thus named), when you try to reopen that file the application will prompt you to restore. If you do not try to reopen the file, the application will not ask. And this is further influenced by the options in your system or in the application to reopen previous files when the application starts.

[Frozner]

Ok let me explain what happen

when i start a new project a naming it and saving on external SSD. Interval autosave are set up on 30s. Project has been finished and ive tryed save it as jpg, so app stopped responding, i was waiting long enough, after that ive had to close program. When i tried open this project again, i dont remember what exactly that wrote, but something about not enough space or something like that, disc SSD has a lot of free space for that, whole project taken 16mb. Anyway, project has only saved files what I add at the beginning. Ive tried find temporary files in library but that files not exist at all. Autosave working but where app keeping that temp files?

System OSX Sonora Mac mini M1     

[walt.farrell]

On 1/14/2024 at 7:39 AM, Frozner said:

Autosave working but where app keeping that temp files?

In the Autosave autosave folder, but I'm not sure that will help you. If you're not being prompted, you probably won't be able to use the files that are stored there. Though you might be able to, if you rename them from something.autosave to something.afphoto for example.

If you are being prompted, but the recovery isn't giving you the info you wanted, the folder definitely won't help.

I'm not sure where you'll find that folder on a Mac, but I can look later.

Edit: for me, for example: /Users/Walt/Library/Application Support/Affinity Designer 2/autosave

 

[Frozner]

thank you anyway. On mac I've tried find that folder with autosave temporary files, but AD not creating that folder to use in future. 

[walt.farrell]

On macOS, you should find the autosave files in ~/Library/Application Support/Affinity Designer 2/autosave

E.g.,  for me, in /Users/Walt/Library/Application Support/Affinity Designer 2/autosave

[Frozner]

I dont have that folder as  ~/Library/Application Support/Affinity Designer 2/autosave. 

Just that folder  ~/Library/Application Support. Affinity didn't create that backup folder in my library. Maybe there is manual option to create it ? 

 

[walt.farrell]

9 minutes ago, Frozner said:

I dont have that folder as  ~/Library/Application Support/Affinity Designer 2/autosave. 

Just that folder  ~/Library/Application Support. Affinity didn't create that backup folder in my library. Maybe there is manual option to create it ? 

 

Make sure you're looking at ~/Library (your personal Library directory) and not just /Library (the system's Library directory). If you're using Finder, you may need to enable the display of hidden folders.

[Frozner]

many thanks i found it  but there is no autosave file with my lost project 

[Frozner]

I have question maybe you will know how to fix it? In Publisher I created on master page hyperlinked tabel of content to linked specify pages, after that i save project to pdf and click on that numer with page, hyperlink send me to wrong page. I did everything to fix it, but still nothing.  

 

[walt.farrell]

2 minutes ago, Frozner said:

I have question maybe you will know how to fix it? In Publisher I created on master page hyperlinked tabel of content to linked specify pages, after that i save project to pdf and click on that numer with page, hyperlink send me to wrong page. I did everything to fix it, but still nothing.  

 

It would be better to start a new topic for that unrelated question.