Windows 11 Install Error on Photo, Designer and Publisher V2

[Ali Brown]

I'm trying to install V2 software on a new Windows 11 laptop and I'm getting the attached error message when I kick off the installs (File system error -2147219196)

Can anyone offer assistance please?

[stokerg]

Hi @Ali Brownand Welcome to the Forums,

I've just replied to your email on the same subject, but I'll also post my reply here incase it helps anyone else in the future:

Call up the Windows run box by holding down the Windows key and tapping the letter R.  In the Windows run box, enter:
Powershell
Then hold down Ctrl+Shift+Enter
That should open the Powershell, you may get prompted by Window to allow Powershell to open, just click on Allow.  Now copy and paste the following:
Add-AppxPackage -Path "C:\Users\alison\Downloads\affinity-photo-2.3.1.msix" -DependencyPath "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx"

To paste into the Powershell, just press Ctrl+V and then press enter.

Does the app now install?

[Ali Brown]

On 1/12/2024 at 8:48 AM, stokerg said:

Hi @Ali Brownand Welcome to the Forums,

I've just replied to your email on the same subject, but I'll also post my reply here incase it helps anyone else in the future:

Call up the Windows run box by holding down the Windows key and tapping the letter R.  In the Windows run box, enter:
Powershell
Then hold down Ctrl+Shift+Enter
That should open the Powershell, you may get prompted by Window to allow Powershell to open, just click on Allow.  Now copy and paste the following:
Add-AppxPackage -Path "C:\Users\alison\Downloads\affinity-photo-2.3.1.msix" -DependencyPath "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx"

To paste into the Powershell, just press Ctrl+V and then press enter.

Does the app now install?

My apologies for not doing this sooner but we had a family bereavement.
I have now followed your instructions but without success. Details below:

PS C:\Users\Alison> Add-AppxPackage -Path "C:\Users\alison\Downloads\affinity-photo-2.3.1.msix" -DependencyPath "https://aka.ms/Microsoft.VCLibs.x64.14.00.Desktop.appx"                                                                        Add-AppxPackage : Deployment failed with HRESULT: 0x80073CF6, Package could not be registered.
AppxManifest.xml(133,8): error 0x80070005: Cannot register the
SerifEuropeLtd.AffinityPhoto2_2.3.1.2217_x64__3cqzy0nppv2rt package because the following error was encountered while
registering the windows.appExecutionAlias extension: Access is denied.
.  Try again and contact the package publisher if the problem persists.
NOTE: For additional information, look for [ActivityId] fea95eda-7ea7-0000-3202-d5fea77eda01 in the Event Log or use
the command line Get-AppPackageLog -ActivityID fea95eda-7ea7-0000-3202-d5fea77eda01
At line:1 char:1
+ Add-AppxPackage -Path "C:\Users\alison\Downloads\affinity-photo-2.3.1 ...
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : WriteError: (C:\Users\alison...hoto-2.3.1.msix:String) [Add-AppxPackage], IOException
    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand

[stokerg]

Hi @Ali Brown,

Sorry to hear about your loss.

Okay, let's switch from the MSIX installer to a more standard one.  If you can go to here: https://store.serif.com/update/windows/photo/2/ and instead of clicking on the big download button, there's some text under it that says 'Also available:EXE (699.17MB)' if you click and download that version of the installer and once downloaded, run it, it should install without issue.

[Ali Brown]

Thank you.
I have tried the EXE install and that doesn't work either.
It just gives me a black window with "Setup failed" and no other details.

[stokerg]

Hi @Ali Brown,

Can you just do the following:

Call up the Windows run box by holding down the Windows key on your keyboard and tapping the letter R.  In the run box enter:
%temp%

Then click okay and a folder will open.  In here find the folder called AffinitySetup and open it.  You may have more than 1 folder in here but if you can open the folder thats got today's date and you should have 2 files in the folder.  If you can attach the file called SetupUI.log here on the Forums, I'll be able to see why it is failing and help further  

[Ali Brown]

1 hour ago, stokerg said:

Hi @Ali Brown,

Can you just do the following:

Call up the Windows run box by holding down the Windows key on your keyboard and tapping the letter R.  In the run box enter:
%temp%

Then click okay and a folder will open.  In here find the folder called AffinitySetup and open it.  You may have more than 1 folder in here but if you can open the folder thats got today's date and you should have 2 files in the folder.  If you can attach the file called SetupUI.log here on the Forums, I'll be able to see why it is failing and help further  

Thank you for your help - file attached.

SetupUI.log

[walt.farrell]

12 minutes ago, Ali Brown said:

file attached.

Your log file indicates that there is another installation operation in progress. You'll need to complete that before you can run another one, I think. Restarting Windows should help.

[Ali Brown]

Nothing else is being installed as this is a virtually new laptop. I have restarted and get the same result. I disabled the only three apps that were running on startup (AVG, Greenshot and VPN) restarted and tried again. Same result. Is there any way of finding out what it thinks is installing?
 

[walt.farrell]

2 hours ago, Ali Brown said:

Is there any way of finding out what it thinks is installing?

A bunch of AVG stuff, which you can see near the end of that log file. Here's a bit of it: 

Quote

CheckPendingFileRenameOperations

+ PendingFileRenameOperations

+ \??\C:\Program Files\Common Files\AVG\Icarus\avg-av-vps\icarus.exe.to_delete.1712579971

+   

+ \??\C:\Program Files\Common Files\AVG\Icarus\avg-av-vps\temp\asw-cd5eca24-99a8-4f31-ae50-82341975b215\common1\product-info.xml

+   

+ \??\C:\Program Files\Common Files\AVG\Icarus\avg-av-vps\temp\asw-cd5eca24-99a8-4f31-ae50-82341975b215\common1\product-def.xml

+   

+ \??\C:\Program Files\Common Files\AVG\Icarus\avg-av-vps\temp\asw-cd5eca24-99a8-4f31-ae50-82341975b215\common1\icarus_rvrt.exe

+   

+ \??\C:\Program Files\Common Files\AVG\Icarus\avg-av-vps\temp\asw-cd5eca24-99a8-4f31-ae50-82341975b215\common1\icarus_product.dll

+   

+ \??\C:\Program Files\Common Files\AVG\Icarus\avg-av-vps\temp\asw-cd5eca24-99a8-4f31-ae50-82341975b215\common1\icarus.exe

+   

+ \??\C:\Program Files\Common Files\AVG\Icarus\avg-av-vps\temp\asw-cd5eca24-99a8-4f31-ae50-82341975b215\common1\dump_process.exe

 

[Ali Brown]

I have now uninstalled AVG and run the install again.
Same message - Setup Failed.
I'd be very grateful for any help - log file attached.

SetupUI.log

[stokerg]

Hi @Ali Brown,

Can you try fully shutting down your PC and starting it back up.  The log still shows other apps are waiting for a reboot, mainly Brave Browser, but theres also a pending Microsoft Edge update as well.

[Ali Brown]

On 5/9/2024 at 10:32 AM, stokerg said:

Hi @Ali Brown,

Can you try fully shutting down your PC and starting it back up.  The log still shows other apps are waiting for a reboot, mainly Brave Browser, but theres also a pending Microsoft Edge update as well.

I've fully stopped and restarted the laptop twice and rerun the install. Same error message. New log file attached.

SetupUI.log

[stokerg]

Hi @Ali Brown,

Can you just run a Windows update and do a check for updates and install the ones that get found and then restart the PC.  Then try installing Affinity again, if it fails, please attach the new log file.

[Ali Brown]

On 5/15/2024 at 1:09 PM, stokerg said:

Hi @Ali Brown,

Can you just run a Windows update and do a check for updates and install the ones that get found and then restart the PC.  Then try installing Affinity again, if it fails, please attach the new log file.

I've installed two updates, restarted and tried again. Same "Setup failed" message. New log file attached.
Thank you.

SetupUI.log

[stokerg]

Hi @Ali Brown,

Thanks for the new log file.

Can you try right-clicking on the installer for Affinity and selecting Run As Administrator, does it then install?

[Ali Brown]

On 5/17/2024 at 11:52 AM, stokerg said:

Hi @Ali Brown,

Thanks for the new log file.

Can you try right-clicking on the installer for Affinity and selecting Run As Administrator, does it then install?

I've run the .exe as Administrator - same error message, log file attached.
Thank you.

SetupUI.log