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Posted

Yeah, this is a no-go for me. I'm considering buying this and am currently in trial mode. Wasted a bunch of time to customize my ui, then an update got pushed, I took it, and everything went back to normal.

Please fix.

Posted

Nope, I had a regular, exe version, provided to me from the trial mode I began a few days ago. The update file that got pushed to me was an .msix, which is a Windows Store file. Thus, I now have two versions, and I can't find the .exe update file anywhere on your website, so I'm stuck using the store version, for now.

Posted
5 minutes ago, Apocalypse612 said:

The update file that got pushed to me was an .msix

When there's an update to the EXE version, nothing is pushed to you. If you click on the Download button in the notification, you are taken to a web page to download an installer for the update.

On that web page you can choose to click on the obvious link (MSIX) or the less obvious link (EXE).

If you got an MSIX it means you picked the wrong link, which is easy to do. That should be improved.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

Posted

There's very little in this update (just a few bug fixes) so the easiest thing would be to uninstall the msix version and carry on using the original (exe) version you installed for the rest of your trial period. If you decide to buy it, the exe version is under the msix version (but not so prominent).

Acer XC-895 Core i5-10400 Hexa-core 2.90 GHz : 32GB RAM : Intel UHD Graphics 630 – Windows 11 Home - Affinity Publisher, Photo & Designer, v2
(As I am a Windows user, any answers/comments I contribute may not apply to Mac or iPad.)

Posted

I'm not too worried about it, but this whole process just seemed odd to me. I guess the people who aren't on a trial see the .exe, but it's not there for me.

Furthermore, I was hoping to resolve a constant crash issue with .svg files I generated from a Firefox plugin, but alas, it didn't fix it.

  • Staff
Posted
10 hours ago, Apocalypse612 said:

You say less obvious, but I couldn't find the .exe file anywhere on your website. Here's the page I got sent to, with the single download option.image.png.2d6a62a4e2663eaf9d17e2b2415ee53a.png

How did you get to that page?  When the in-app popup message for the update appears and you click on the Download button, you'll be taken to this page which offers the MSIX and MSI versions.

If you went to our main website and logged into this page and viewed your licences, then you will get shown a page like you show in the screenshot and scrolling that page down you'll see some text 'Looking for Windows MSI installers?' and clicking there, you'll be able to download the EXE/MSI installer.

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