Publisher reporoducable crash when scrolling document

[Andy_R]

I can reproduce a crash in Publisher by having 2 particular files open that I created today and scrolling one of them. I get random frequent crashes while working on the documents also, but I can reproduce it easily with the scrolling method. This happens from a fresh opening of Publisher and also after a reboot. Happens both with and without hardware (Metal) acceleration.

After further research I found both files shared a linked eps logo file. When I saved new versions of the files with the EPS file embedded (so I could potentially post them here) I found that I couldn't reporoduce the crash with the embedded versions of the files. 

I can supply the files if needed. Attached video and crash report (might not be the crash report from the video but is from the same operation within a couple of minutes - I have lots of crash reports from around the same time)

Affinity Publisher 2 Affinity Store-2024-01-04-214851.ips

Edited January 4, 2024 by Andy_R
Typo

[MikeTO]

Hi, in Settings > Performance, do you have Hardware Acceleration > Enable Metal Compute Acceleration selected? If so, deselect it and change Display (a few rows above it) to OpenGL. This will help with random crashes.

If you already have these settings, then perhaps somebody else will have a better idea.

Good luck.

[Andy_R]

8 hours ago, MikeTO said:

Hi, in Settings > Performance, do you have Hardware Acceleration > Enable Metal Compute Acceleration selected? If so, deselect it and change Display (a few rows above it) to OpenGL. This will help with random crashes.

If you already have these settings, then perhaps somebody else will have a better idea.

Good luck.

Hello, Thanks for the reply but  I already tried that and it made no difference. Is the "OpenGL" setting generally more stable then? I haven't had lots of crashes really but if it helps I'll give it a try. I just assumed the Metal setting would be more performant. I'm using an M1 MacBook Pro.

 

 

[stokerg]

Hi @Andy_R,

From the crash report, it appears to be crashing during a Preflight check.  So if you can call up the Preflight Panel, set that to Never and then try scrolling the file and see if you get the crash.

As i can't replicate this from scratch, could you attach your afpub file or upload it to our Dropbox here and i can get this crash logged with the Developers  

[Andy_R]

1 hour ago, stokerg said:

Hi @Andy_R,

From the crash report, it appears to be crashing during a Preflight check.  So if you can call up the Preflight Panel, set that to Never and then try scrolling the file and see if you get the crash.

As i can't replicate this from scratch, could you attach your afpub file or upload it to our Dropbox here and i can get this crash logged with the Developers  

I've uploaded the files to Dropbox - both the Originals & packaged versions so you have the linked files available. I tested it with preflight set to 'never' and there were no crashes (it was previously set to 'Live'). The packaged versions of the files don't crash in the same way.

[stokerg]

Hi @Andy_R,

Thanks for the files.

I've not had a crash yet but can you just check you've uploaded the correct files?  I've been able to open and scroll the 8175-02 CareFree - F-02 - System Administrators Agreement.afpackage file without any crash.  But I can't seem to find the non-packaged version of that file on Dropbox.  The 2 non-packaged files are called '8175-02 CareFree - P-01 Data opt-out policy.afpub' and '8175-02 CareFree - P-02 Data Quality Forum Charter.afpub' and neither of those crash when I scroll.

[Andy_R]

On 1/5/2024 at 1:01 PM, stokerg said:

Hi @Andy_R,

Thanks for the files.

I've not had a crash yet but can you just check you've uploaded the correct files?  I've been able to open and scroll the 8175-02 CareFree - F-02 - System Administrators Agreement.afpackage file without any crash.  But I can't seem to find the non-packaged version of that file on Dropbox.  The 2 non-packaged files are called '8175-02 CareFree - P-01 Data opt-out policy.afpub' and '8175-02 CareFree - P-02 Data Quality Forum Charter.afpub' and neither of those crash when I scroll.

Hello,

Sorry I've only just seen this.

Yes the 2 files in the folder "original files (not packaged)" are the 2 files that cause the crashes.  I just updated to Publisher v2.3.1 without thinking and then wondered if the crash would have been fixed. I opened the 2 files directly from this Dropbox folder one after the other and it now crashes within a couple of seconds without me even having to do anything.

I then opened them in the latest Publisher Beta 2.4.0 (2222) both using "make a copy" and by just opening the originals and I couldn't get it to crash at all with my limited testing.

I should also probably say the crash isn't causing me any real problems - It only happened when I had both files open because I was copying items across, I just thought I should probably report it.

If you need any other info from me just ask.

Andrew.