Affinity Designer 2 crashes repeatedly on Windows 11

[luiza177]

I'm on Windows 11, running Affinity Designer 2.3.0. I've had repeated crashes at random moments, but one I can ALWAYS reproduce is trying to open Settings. As soon as it's opened, AD crashes. I can't check whether I have hardware acceleration for that reason.

[Hangman]

Hi @luiza177 and welcome to the forums,

It may be worth running a factory reset by holding the Ctrl Key down while launching Designer, leaving the first three options checked in the Clear User Data window that appears then clicking Clear and letting Designer finish launching (hopefully).

Let us know if that makes any difference.

[FabriXXIII]

Hi, I have the same problem with both Affinity Designer and Photo 2.3.0 products. They close while I'm working (randomly but very frequently) without any error message, making any work impossible. This is my first experience with Affinity products and I have to say I am very disappointed. I had to go back to my old drawing program! I hope there is a solution to this annoying problem. I also highlight the fact that there are no other applications that have the same problem on the PC.
I'm using this PC:
General specifications
Operating system
Windows 11 Pro 64 bit Version: 22631.2861
HP Elite SFF 600 G9 Desktop PC
Microprocessor
12th Gen Intel(R) Core(TM) i7-12700

System memory
16 GB
Memory slot 1
16GB Samsung 4800MHz

Graphic card:
Intel(R) UHD Graphics 770

Edited January 5, 2024 by FabriXXIII

[Komatös]

@FabriXXIII Deactivate hardware acceleration under Settings -> Performance and see if this helps.

[FabriXXIII]

Thank you, this thing makes sense. So far I've done a quick test and I haven't had any problems. I'll do more important tests. I'm just wondering if this will impact performance.

[luiza177]

Quote

It may be worth running a factory reset by holding the Ctrl Key down while launching Designer, leaving the first three options checked in the Clear User Data window that appears then clicking Clear and letting Designer finish launching (hopefully).

I only saw the reply now, sorry about the very delayed response.

I've tried the reset, also tried disabling hardware acceleration while at it, still have the same issues

Edited July 12, 2024 by luiza177

[luiza177]

I tried the alternate installers, or deleting user data, but now, whenever I even click the text box for inputting my account info, it crashes.