Error on Startup for Photo and Designer

[David....]

Hello,

I am receiving the error shown in the photo attached. This happens on startup with both Photo and Designer.

Wondering if this has happened to anyone else and what steps were taken to fix this?

Thanks.

[v_kyr]

See the FAQs ...

 

[David....]

That FAQ doesn't help, I've disabled firewall and ensured there are no other Affinity applications running in the background, no luck. Do Affinity staff actually manage this forum, or is there somewhere else I can contact them for a solution to this?

[walt.farrell]

1 hour ago, David.... said:

Do Affinity staff actually manage this forum, or is there somewhere else I can contact them for a solution to this?

They do manage the forum, and will get to this report. See other post at the bottom of this one for additional contact info.

As you're on Windows, you can sometimes have this problem if you've used a mix of installers (both MSIX and EXE, for different applications), I think. 

Here's a post that mentioned one fix, for a specific odd version of the problem: https://forum.affinity.serif.com/index.php?/topic/192407-cannot-communicate-with-other-affinity-apps-since-220-update/&do=findComment&comment=1155408

Other than that I'm not seeing any recent discussion with a solution, but I may have missed something.

 

 

 

[David....]

Well, with no reasonable response from Affinity support, how can I sell or receive a refund on my purchase of Designer and Photo? I've now switched to Inkscape for my needs, and it is so much better.

[Callum]

5 hours ago, David.... said:

Well, with no reasonable response from Affinity support, how can I sell or receive a refund on my purchase of Designer and Photo? I've now switched to Inkscape for my needs, and it is so much better.

Apologies for the delayed response occasionally posts like this one can slip through the net, were you ever able to try Walts suggestion above as this typically is caused by mis matched installer types if you would like to receive a refund you should be able to contact affinityreturns(at)serif.com. However if you would rather try and get the app working I should be able to solve this issue with you.

Thanks
C

[David....]

21 hours ago, Callum said:

Apologies for the delayed response occasionally posts like this one can slip through the net, were you ever able to try Walts suggestion above as this typically is caused by mis matched installer types if you would like to receive a refund you should be able to contact affinityreturns(at)serif.com. However if you would rather try and get the app working I should be able to solve this issue with you.

Thanks
C

Thanks @Callum, The same installer types were used. The two pieces of software worked for months without any issues. I don't have any intentions of re-installing windows just for this. I would be interested in trying any other simple fixes you might have in mind. Alternatively, we're rather happy with Inkscape at this time. A refund would be great if possible, but I will wait to hear back from you before proceeding.

[Callum]

Hi David,

Please could you try the solution posted here: https://forum.affinity.serif.com/index.php?/topic/197958-cannot-communicate-with-other-affinity-apps-issue-workaround-found/

Thanks
C

[David....]

Thanks @Callum, through that post, I did manage to solve the problem, slightly different, but I managed to work it out.