DRjohn Posted December 25, 2023 Posted December 25, 2023 I bought the Serif Affinity Photo 2 (Download) through B7H Photo just the other day I downloaded it through the email they sent. I have tried everything under the sun to get this program to install and open. It appears in the dock for a few seconds and disappears. I don't want a refund, which they refused, but I do want it to work. HELP?! Quote
Komatös Posted December 26, 2023 Posted December 26, 2023 Hi @DRjohn and welcome to the forums. As far as I know, the programs can only be obtained directly from Serif or from the Microsoft store or Apple store, but not from other resellers like B&H. Quote MAC mini M4 | MacOS Sequoia 15.5 | 16 GB RAM | 256 GB SSD AMD Ryzen 7 5700X | INTEL Arc A770 LE 16 GB | 32 GB DDR4 3200MHz | Windows 11 Pro 24H2 (26100.4061) Affinity Suite V 2.6.1 & Beta 2.6 (latest) Interested in a free (selfhosted) PDF Solution? Have a look at Stirling PDF No backup, no pity.
Ron P. Posted December 26, 2023 Posted December 26, 2023 1 hour ago, Komatös said: Hi @DRjohn and welcome to the forums. As far as I know, the programs can only be obtained directly from Serif or from the Microsoft store or Apple store, but not from other resellers like B&H. Yes, it can be purchased from B&H Photo/Video https://www.bhphotovideo.com/c/search?q=affinity photo&sts=ma @DRjohn, Welcome to the forums, What OS and Version are you running? Are you having problems Installing? Did you manage to get it installed and it's not wanting to launch/run? Quote Affinity Photo 2.6..; Affinity Designer 2.6..; Affinity Publisher 2.6..; Affinity2 Beta versions. Affinity Photo,Designer 1.10.6.1605 Win10 Home Version:21H2, Build: 19044.1766: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s);32GB Ram, Nvidia GTX 3070, 3-Internal HDD (1 Crucial MX5000 1TB, 1-Crucial MX5000 500GB, 1-WD 1 TB), 4 External HDD
thomaso Posted December 26, 2023 Posted December 26, 2023 13 hours ago, DRjohn said: install and open. It appears in the dock for a few seconds and disappears. Do you see the app in your Applications folder? – Can you select the app icon there + hold the CTRL key pressed + choose "Open" to make a dialog window appear to reset the app? Try with the first three selected options or add the last one or choose "Select All". Quote macOS 10.14.6 | MacBookPro Retina 15" | Eizo 27" | Affinity V1
walt.farrell Posted December 26, 2023 Posted December 26, 2023 14 hours ago, DRjohn said: I have tried everything under the sun to get this program to install and open. What instructions did they provide for installing the program, and what format was it delivered in? R C-R 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
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