Christopher-TD Posted December 10, 2023 Posted December 10, 2023 Somehow all the toolboxes, layer palettes etc have vanished. The trigger was leaving AD2 running when the laptop slept and then unplugging the laptop monitor so the window switched to the internal screen which has a lower resolution. Nothing I do restores these to somewhere I can interact with them, even when plugged back into the monitor. Is there a way to reset the UX to a workable state without deleting and reinstalling the app? It is basically useless in this state. Every time I revert to the laptop the window doesn't resize properly and cannot be resized. Thanks Christopher macOS Sonoma 14.1.2 MacBook Pro 14" M3 Max Quote
Christopher-TD Posted December 10, 2023 Author Posted December 10, 2023 I did manage to restore some of the UI by selecting Collapse All in Layers Panel, which didn't make a whole lot of sense, but it did work. The issues when switching screen resolutions remain though. Quote
walt.farrell Posted December 10, 2023 Posted December 10, 2023 Try Window > Zoom from the menu. From the FAQ: Christopher-TD 1 Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.4.1, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.4
Christopher-TD Posted December 10, 2023 Author Posted December 10, 2023 Thanks. That will be useful to know until the issue is resolved. walt.farrell 1 Quote
debraspicher Posted December 10, 2023 Posted December 10, 2023 Use Windows key + Shift + arrow keys left/right to move your stuff back to your other monitor. Oops, sorry. Forget this section is Mac OS too 🤕 Do check Mac OS shortcuts though, because very likely there's a shortcut where you can move/snap your windows to other screens or back to your main... when I end up with windows being cut off, this is what I do to get them to a state so I can put them back where I want them... Quote
Christopher-TD Posted December 11, 2023 Author Posted December 11, 2023 Thanks - will look out for this. In my case the two screens aren't ever active at the same time, but some kind of keystroke to trigger it to reorganise itself will be handy Quote
v_kyr Posted December 11, 2023 Posted December 11, 2023 On 12/10/2023 at 8:07 AM, Christopher-TD said: ... Every time I revert to the laptop the window doesn't resize properly and cannot be resized. ... Hmm, it should be usually possible to do that from outside of ADe via some Apple scripting and the like. - For example in order to get the laptop monitor resolution (if only that one is active and nothing else as external monitors is connected), one can perform in a command shell (macOS Terminal.app, or iTerm.app, etc.) the command ... Quote > system_profiler SPDisplaysDataType | grep Resolution Resolution: 1920 x 1200 ... which will give back then the laptop monitor resolution. When a bunch of monitors is actively used (aka also external connected ones), then the resolutions of all are listed instead. Further one can also size application windows via AppleScript. - Here's an example for "Safari"... Quote tell application "Safari" set bounds of front window to {100, 30, 900, 700} end tell ... where ... Quote set bounds of front window to {x, y, width, heigh} // in pixels So by using in Automator an Apple script like this one ... Quote tell application "Affinity Designer" set bounds of front window to {50, 30, 900, 700} end tell ... or ... Quote tell application "Affinity Designer" set the bounds of window 1 to {50, 30, 900, 700} activate end tell ... should then resize the ADe app window accordingly to ... x = 50 y = 30 width = 900 height = 700 NOTE: ...this is just out of my memory here. Meaning I didn't actually tested the above yet for ADe/APub/APh. Another way, for macOS >= Monterey users, might be to use the macOS Shortcuts.app as described here ... The Easiest Way to Resize All Windows on Your Mac Simultaneously to the Same Dimensions ... as far as an Affinity apps main window can react and thus be be controlled that way (...the same would apply here to support by Apple Scripting at all). Quote ☛ Affinity Designer 1.10.8 ◆ Affinity Photo 1.10.8 ◆ Affinity Publisher 1.10.8 ◆ OSX El Capitan ☛ Affinity V2.3 apps ◆ MacOS Sonoma 14.2 ◆ iPad OS 17.2
Staff Affinity Info Bot Posted January 2, 2024 Staff Posted January 2, 2024 The issue "[macOS] App Window Disappears after disconnecting and re-connecting an external monitor between app sessions" (REF: AF-417) has been fixed by the developers in internal build "2.4.0.2211". This fix should soon be available as a customer beta and is planned for inclusion in the next customer release. Customer beta builds are announced here and you can participate by following these instructions. If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us. Quote
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