Can't close empty windows!! Affinity Photo not usable anymore!

[BartonFink]

It's one of the biggest bugs I ever seen in my life. Please correct me if I'm wrong.

I open two images and make one of them "Float to window". If I close the floting window one empty window will be there with no possibility to close. If I do that 5 times I then have 5 empty windows in front of the main window. If I would click "Close all windows" only the main window will be closed and the 5 empty window will still be there. Even after a restart of Affinity Photo. This is an unbelievable bug. In this way Affinity Photo is not usable anymore.

Please fix that as fast as possible. It's an absolute nightmare. I have to earn money and this is not a cosmetic problem.

 

[BartonFink]

Sorry here the specs: Newest MacBook Pro 2023, Processor Apple M3 Max, 64 GB RAM, Sonoma 14.1.2.

[walt.farrell]

https://forum.affinity.serif.com/index.php?/search/&tags=AF-1417

Sorry; should be https://forum.affinity.serif.com/index.php?/search/&tags=AF-1499

[BartonFink]

Hi Walt, thank you. I didn't found this in the forum. Excuse me. But there seems no solution for that heavy problem except waiting.

[walt.farrell]

17 minutes ago, BartonFink said:

But there seems no solution

Except for closing the application, I think you're right.

 

[loukash]

3 hours ago, BartonFink said:

this is not a cosmetic problem

This is really weird. Also affects MacOS Ventura.

2 hours ago, walt.farrell said:

closing the application

On first relaunch after the bug appeared, Photo didn't display any window whatsoever. It took yet another relaunch to make the main window reappear.

[Dan C]

Just to confirm, this is issue AF-1499 - which is slightly different to AF-1417 (which requires 2 monitors to occur).

It's been logged with our developers as a priority issue, and also has an FAQ covering this, found here:

I hope this clears things up!

[BartonFink]

Dear Dan C., yes, that's different. I don't use 2 monitors. Just the one on my Macbook Pro M3. Every software is up to date. When I restart Affinity Photo, it is still not possible to close the windows. They are just still there. Redocking doesen't work either.
I have also been able to reproduce this window behavior in Affinity Designer and Publisher. Same problem.

Hope the info helps.

 

[Dan C]

Thanks for letting me know!

6 minutes ago, BartonFink said:

When I restart Affinity Photo, it is still not possible to close the windows. They are just still there. Redocking doesen't work either.

Sorry to hear this - I've tested on macOS Sonoma and provided the app is Quit (Affinity Photo > Quit), the windows don't reappear for me.

Are you closing the app in a different manner please?

11 minutes ago, BartonFink said:

I have also been able to reproduce this window behavior in Affinity Designer and Publisher. Same problem.

Agreed, this issue unfortunately affects all Affinity apps on macOS currently, our apologies.

[BartonFink]

I'm closing the Affinity apps with quit the normal way as you described but no luck. Thank you very much for the fast reaction.

[Dan C]

No problem at all, thanks for that!

I'll update the development log with this information now as our team are still investigating the cause of this 

[walt.farrell]

1 hour ago, BartonFink said:

I'm closing the Affinity apps with quit the normal way as you described but no luck.

Do you perhaps have macOS set to reopen application windows when you reopen the application? If so, perhaps turning that system option off would help?

[iwans]

4 hours ago, Dan C said:

Thanks for letting me know!

Sorry to hear this - I've tested on macOS Sonoma and provided the app is Quit (Affinity Photo > Quit), the windows don't reappear for me.

Are you closing the app in a different manner please?

Agreed, this issue unfortunately affects all Affinity apps on macOS currently, our apologies.

I can also confirm that empty windows reappear even after closing and reopening the apps on macOS Ventura 13.6.2.

[Dan C]

Thanks for confirming that for me - as above do you have macOS set to reopen app windows?

I'm having a little trouble replicating these windows reappearing on open, however I believe our development team have identified the cause of this and the next upcoming beta build should hopefully stop them from appearing at all

[BartonFink]

Many thanks to Walt for the hint. I turned it off in the system settings and all the non-closable windows are gone. Great! Many thanks for the tip. That's a good solution for me for now. I don't need the "Restore windows" setting anyway.

[BartonFink]

Sorry. Of course I have activated the option above.

[iwans]

41 minutes ago, Dan C said:

Thanks for confirming that for me - as above do you have macOS set to reopen app windows?

I'm having a little trouble replicating these windows reappearing on open, however I believe our development team have identified the cause of this and the next upcoming beta build should hopefully stop them from appearing at all

I don't have "Close windows when quitting an application" active, it would've been a disaster when dealing with tabs in Safari  

When I temporarily activated it, like BartonFink said, non-closable windows are gone (good), but so are also every other "regular" windows – not so good sometime, mainly when I accidentaly quit the wrong app with lots of open files...

[loukash]

7 hours ago, Dan C said:

It's been logged with our developers as a priority issue, and also has an FAQ covering this, found here

I hope that it means we're going to see a 2.3.1 release?

[Dan C]

18 hours ago, loukash said:

I hope that it means we're going to see a 2.3.1 release?

Unfortunately I don't have any specific information regarding the next version update at this time - this will be announced in the beta section of our forums when our team is ready

[Oufti]

On 12/8/2023 at 6:23 PM, iwans said:

I don't have "Close windows when quitting an application" active, it would've been a disaster when dealing with tabs in Safari

I agree it requires a certain discipline to never forget, when re-opening Safari, to go in the History menu > "Reopen all tabs from last session" — otherwise, if you quit again, your list of open tabs will be lost. 

Nonetheless this is how I do, without too much trouble. For other applications, when needed I use a lot the recent files list but in general I prefer to start with a blank page or a chosen template than systematically go back to previous job. 

[Affinity Info Bot]

The issue "[macOS] Floating and redocking a document creates an empty floating window which cannot be closed" (REF: AF-1499) has been fixed by the developers in internal build "2.3.1.2212".
This fix should soon be available as a customer beta and is planned for inclusion in the next customer release.
Customer beta builds are announced here and you can participate by following these instructions.
If you still experience this problem once you are using that build version (or later) please reply to this thread including @Serif Info Bot to notify us.

[Peter-N]

I can't close Photo v2.5 on Windows 10 pro on my surface Book2. It works fine on the mac. Help please.

[walt.farrell]

42 minutes ago, Peter-N said:

I can't close Photo v2.5 on Windows 10 pro on my surface Book2. It works fine on the mac. Help please.

I'm not sure that's related to the problem being reported in this topic, but we'll need more information to be sure.

You say you can't close the application. What happens when you try?

Can you provide a screenshot?