William McNeice Posted November 29, 2023 Posted November 29, 2023 Hi everybody, I've been working on a Publisher 2 file on Mac OSX, and today it suddenly caused the app to crash. Now every time I try to reopen this file, the app crashes. I was copying content from an IDML document when it happened. The app opens other afpub files, and it still opens the IDML file. It's only this one file that causes it to crash. I've tried reinstalling the app, and I've tried clearing preferences, but it hasn't worked. I'm attaching the file here, in case somebody is able to open it. If you can, and you know what's wrong, please let me know. Thanks, Will PE1 Draft WM 29-11-2023.afpub Quote
walt.farrell Posted November 29, 2023 Posted November 29, 2023 Welcome to the Serif Affinity forums. Interesting behavior from that file, which I have never seen before. I opened it on Windows using the 2.3 beta of Publisher, and it complained of missing resources, offering choices of Yes, No, or Resource Manager to locate them. I clicked No, and the application hung. I tried to kill it using Windows Task Manager, and that didn't work, either. Eventually, after I tried to kill it again, and waited awhile, it woke up enough to terminate. While it was hung the last operation that occurred was a call to initialize the WerFault.exe process, so presumably some kind of fault occurred that wasn't being handled properly. It took about 2.5 minutes before the application started terminating. (Serif team: I have the Process Monitor log file if you need it.) Quote -- Walt Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases PC: Desktop: Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 Laptop: Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU. Laptop 2: Windows 11 Pro 24H2, 16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU iPad: iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard Mac: 2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5
Hangman Posted November 29, 2023 Posted November 29, 2023 I likewise tried to open the file on macOS and saw the same behaviour as @walt.farrell with regards to Resource Manager but on Mac it crashes instantly. Attempting to 'Add Pages from File' or Place the file also results in an instant crash... I suspect the file is unfortunately corrupted... Crash Report (in case it helps) Affinity Publisher 2 Affinity Store-2023-11-29-155102.ips Quote Affinity Designer 2.6.3 | Affinity Photo 2.6.3 | Affinity Publisher 2.6.3 MacBook Pro M3 Max, 36 GB Unified Memory, macOS Sonoma 14.6.1, Magic Mouse HP ENVY x360, 8 GB RAM, AMD Ryzen 5 2500U, Windows 10 Home, Logitech Mouse
Staff DWright Posted December 1, 2023 Staff Posted December 1, 2023 I have logged this issue with our developers. Quote
Staff DWright Posted December 4, 2023 Staff Posted December 4, 2023 Hi @William McNeice, Our developers where able to rescue you document and the fixed version can be downloaded from the Dropbox link below, The issue was caused by text frames in the document becoming linked to themselves and they have asked if you can provide more information of your workflow before the document became corrupt Quote
William McNeice Posted December 5, 2023 Author Posted December 5, 2023 Wow, that's great, thank you! I can't remember exactly what I was doing when it crashed, but in general I had made a copy of another file, then I was copying text from the IDML file and pasting it without formatting. One of the things I had to do was unlink flowing text frames in order to delete excess pages, and sometimes I would accidentally unlink the wrong one and then click undo. Where can I find the dropbox link? Quote
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