Cannot activate licence/login to Affinity Photo 2 on MacOS

[VlastaP]

Hi, today I have upgraded from Affinity photo 1 to 2 and cannot activate the licence. 

After the program start, I hit the Activate button, fill in my username and password (works in web browser) and cannot hit the Activate, there is error message Please try again in a moment. Tried it last 2 hours and still no change. 

can you help me? 

Edited November 29, 2023 by stokerg
Removed email address from screenshot

[walt.farrell]

Welcome to the Serif Affinity forums, @VlastaP.

First, you shouldn't expose your email address in public like that. it is bad for security, and attracts spam. You can edit your post to obscure the address, or a Moderator may do that for you.

Next, if you right-click in that dialog one of your options should be to run a Connectivity Check. It would be good to know the results of that check.

Finally, this FAQ suggests that one reason for this situation is that you have another Affinity V2 application "stuck" (not responding) in the background:

 

[VlastaP]

Hi @walt.farrell, 

thanks for FAQ, those steps helped and it is now registered. 

Now I am getting this popup every time I start the program, please, is there any way to disable it?

It doesn't rembember if I click the Close or even What's new?, it still shows over and over again. 

Thanks, Vlasta