Publisher hung, now won't open recovery file

[zkarj]

1. What Application are you using? [Designer/Photo/Publisher]
   Publisher 2
2. Are you using the latest release version?
   Yes, v2.2.1, I checked for updates before embarking on the work described below.
3. Can you reproduce it?
   Yes.
4. Does it happen for a new document? If not can you upload a document that shows the problem?
   It's a problem with an existing document. Other documents are fine.

Steps taken:

1. Opened an older, v1-created publisher document.
2. Responded yes to convert it to v2.
3. Did considerable work on it, including
   1. Add new pages (initially 20, later a total of 50)
   2. Pasted rich text into a text frame
   3. Linked the series of text frames across the 50 pages
   4. Applied pre-defined styles to all pasted text
   5. Added an image frame, placed an image, and added a shadow

All of this went fine and I left it for open for a while. I then came back and created a new PNG file (from a PDF page, using Preview) and dragged it onto one of my added pages.

Publisher then froze. The beachball appeared, but it wasn't spinning as it should, rather just 'jittering' repeatedly. I could not do anything at all with Publisher other than Force Quit it.

Upon re-launching Publisher, it tried to automatically open my file and again asked if I wanted to convert it to v2. Again I allowed it. It then offered to open the Recovery File and I said yes.

At this point, at the top of the window it says "Loading 1 document" but it has been saying that for 10 minutes now and nothing is actually happening. I checked Activity Monitor and Publisher is barely registering CPU usage. I can show menus, switch between palettes and the like, but the document is not appearing in any form.

If I try to Quit Publisher, it complains "At least one file is currently being opened" and refuses to quit. If I again Force Quit it, then it goes through the same process again. Convert from v1, yes, open Recovery File, yes, Loading 1 document... except it just isn't.

I could replicate all the work I did without too much trouble, as it was basically a simple, repetitive process, but I'd really like Publisher to sort itself out.

I can't provide the file for two reasons:

1. It has not been saved in the form it is failing to load, as it is only a Recovery File (I don't even know where that is).
2. Even the original file is in an 'undefined' location, as the "Affinity Publisher" folder in iCloud is empty. I had to find it with Spotlight (in fact via Alfred file search) where it appears in "~/Library/Mobile Documents/iCloud~com~seriflabs~affinitypublisher 2/Documents/My Story.afpub". If I put that path in Finder's Go to folder field, it just leaves me in the iCloud folder.

Oh, and the PNG file was 5.4 MB.

[zkarj]

Oh, that's not the complete story. I went off and left it for a couple of hours to watch TV and do the dishes and on return, I see it has finally loaded the file, complete with all my changes, except the PNG file is not there.

So I have now managed to save the file in a different (visible) folder in this form. 

[Lee D]

@zkarj Thanks for your feedback.
We are aware of an issue that affects some users, using macOS Sonoma. Where it takes a long time to open the file. This is logged with our developers to look into further and I'll add this report to it.

[zkarj]

Thanks. I also forgot to add that I think I know what upset Publisher in the first place. I had thought right-clicking a page thumbnail in Preview and selecting Export would export just that page, but in fact it exports the whole PDF. As such, my TIFF file was a multi-page TIFF. I've had mixed results with such files in various software.