Can't sign in from iPad

[elepedus]

Hi,

I recently upgraded to the Universal License V2, which is working fine on my Mac. However, when I try to log in on my iPad (either on the web or in the app), it says the details are incorrect. These are the exact same email and password that work on my Mac, and even on my iPhone. I'd be very grateful for any help in resolving this issue.

Thanks in advance,

Ed

[SFurniss]

@elepedus

Welcome to the forums.

Here's a link to an article talking you through license activation

 

https://affinity.serif.com/en-gb/learn/affinity-licensing-registration-and-activation-guide-ipad-app-store/

 

If there are any steps you are not able to complete or if you see any error messages, please email affinity@serif.com and we can look into this for you.