Urgent - PDF Export Fails on both V1 & V2

[Sam Neil]

Hi;

I have a 710 page book that I am trying to export as PDF and in V1 it crashes 3/4 of the job - I packaged it and reopened in Version 2.2.1 and pretty much the same issue - While it does not crash, it gives an error and is unable to continue. I desperately need to get this file to the printers so your help is appreciate it. 

I have included the reports.

I am hoping you can shed some light on this as I am desperate and the printers are waiting for it.

Cheers

0a4fa748-e8f4-4d1e-a6e4-de477526da3f.dmp

[Hangman]

Hi @Sam Neil,

Are you able to upload your Packaged v1 file so we can take a look at possible causes for the crash... If that's not possible for client reasons a member of the moderation team will be able to provide a Private Dropbox link where you will be able to upload your file so they can take a look...

Could you also include the PDF export settings you are using...

[Sam Neil]

I need a Dropbox Link as it is not possible to upload it.

[Hangman]

Hi @Sam Neil,

Thanks for confirming, someone from the moderation team should pick this up and provide a Private Dropbox link for you...

[Sam Neil]

1 minute ago, Hangman said:

Hi @Sam Neil,

Thanks for confirming, someone from the moderation team should pick this up and provide a Private Dropbox link for you...

I sure hope so!

[Dan C]

Hi Sam Neil, 

Could you please upload the file here and post your full export settings.

https://www.dropbox.com/request/8G04aHyIWVAFyltofpMR

Lee

[Sam Neil]

1 hour ago, Lee_T said:

Hi Sam Neil, 

Could you please upload the file here and post your full export settings.

https://www.dropbox.com/request/8G04aHyIWVAFyltofpMR

Lee

Lee - Thank you for the link - The files have been uploaded. There is a screenshot of the PDF settings which is basic - however since this book is RTL, you will need to use the number arrangement in the text file , otherwise the pages will be wrong. See the screenshot provided.

Sam

[Sam Neil]

@Lee_T Any updates on this? Have you had a chance to try to reproduce it?

[Dan C]

Hi Sam, 

Yes I've been able to recreate your issue. The reported reason for the export failing is a corrupted image, however I think it's more likely a resources issue. The document is quite massive, 710 pages 1300+ images a lot of which are 1000 dpi plus at 20mb+.

The project quite easily overwhelms my fairly powerful machines RAM, so I think the best solution would be to split this project into separate afpub files as chapters and join them together using the book feature for exporting.

https://affinity.help/publisher2/English.lproj/index.html?page=pages/Advanced/aboutBooks.html?title=About books

You could also use Photo if you have it to batch resize the images to suit the document, though as you haven't used picture frames, the images may need repositioning if you go this route.

 

Lee

[Sam Neil]

23 minutes ago, Lee_T said:

Hi Sam, 

Yes I've been able to recreate your issue. The reported reason for the export failing is a corrupted image, however I think it's more likely a resources issue. The document is quite massive, 710 pages 1300+ images a lot of which are 1000 dpi plus at 20mb+.

The project quite easily overwhelms my fairly powerful machines RAM, so I think the best solution would be to split this project into separate afpub files as chapters and join them together using the book feature for exporting.

https://affinity.help/publisher2/English.lproj/index.html?page=pages/Advanced/aboutBooks.html?title=About books

You could also use Photo if you have it to batch resize the images to suit the document, though as you haven't used picture frames, the images may need repositioning if you go this route.

 

Lee

Lee;

This has never been an issue I have already produced 3 more books and it has compiled it albeit it has taken a few hours. At this stage in the project I don't want to experiment with splitting the file.

Does it tell you which image?

How does one even split a file?