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Posted

Welcome to the Serif Affinity forums.

New documents ( File > New, from a Preset, as opposed to documents you Open or create from a Template) are always created with no layers. 

You would need to add a layer or shape. But usually you can also start painting, and the Assistant will create a Pixel layer for you. Perhaps you've turned that option off in your Assistant preferences?

If painting and erasing aren't working on documents that have layers, then something else may be going on, but we would need to see some screenshots of the complete application window and the Layers panel.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

Posted

Hi Walt, thanks for your time. So, I poked around and found that the Assistant had been disabled. There may be a hidden keyboard shortcut that I fat-fingered by mistake that turned off the Assistant, I don't know. But, re-enabling it brought back the erase/paint brushes. 

As far as the missing "Background" layer here's a screen of my File > New, (I don't usually enable the Transparent Background box), And a screen of the created document with the empty Layers box tabbed out for clarity. I thought there used to be a locked layer marked Background, maybe that changed in the last few weeks, I haven't used Photo in a while. But, it's all good now. Thanks again.

V

Untitled.jpg

Posted
9 hours ago, encorevern said:

I thought there used to be a locked layer marked Background, maybe that changed in the last few weeks, I haven't used Photo in a while.

Good to hear it's working again :) 

As for Background, no, you only get that when you Open something like a JPG, PNG, or TIFF file. Creating a New document (from a Preset) the document is completely empty, but will look White if you don't say to use transparency.

-- Walt
Designer, Photo, and Publisher V1 and V2 at latest retail and beta releases
PC:
    Desktop:  Windows 11 Pro 23H2, 64GB memory, AMD Ryzen 9 5900 12-Core @ 3.00 GHz, NVIDIA GeForce RTX 3090 

    Laptop:  Windows 11 Pro 23H2, 32GB memory, Intel Core i7-10750H @ 2.60GHz, Intel UHD Graphics Comet Lake GT2 and NVIDIA GeForce RTX 3070 Laptop GPU.
    Laptop 2: Windows 11 Pro 24H2,  16GB memory, Snapdragon(R) X Elite - X1E80100 - Qualcomm(R) Oryon(TM) 12 Core CPU 4.01 GHz, Qualcomm(R) Adreno(TM) X1-85 GPU
iPad:  iPad Pro M1, 12.9": iPadOS 18.5, Apple Pencil 2, Magic Keyboard 
Mac:  2023 M2 MacBook Air 15", 16GB memory, macOS Sequoia 15.5

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